Sinceri Senior Living is hiring: IT Support Technician in Louisville

Why You Should Work With Us:

Join Sinceri Senior Living, a vibrant and employee-focused company recognized as a Great Place to Work ® for six consecutive years! Discover exciting career opportunities and be part of a dynamic team that values your contribution.

If you're intrigued, apply online and become a valued team member. Our staff is ready to assist you if you have questions about the application process!

Sinceri Senior Living is proud to be an Equal Employment Opportunity employer, celebrating diversity. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other characteristics protected by law. Please note, minors must be at least 16 years of age to be employed. Candidates submitted by unsolicited third-party recruiters will not be considered.

Purpose:

The IT Support Technician is a traveling IT generalist dedicated to providing essential onsite technology support across multiple communities. In this role, you will be the primary face of IT, ensuring that technology systems are maintained, and resolving resident and staff issues swiftly while maintaining professional and clear communication with users and IT leadership.

Essential Job Functions:

Community Support & Engagement

• Provide onsite IT support to communities with a friendly and professional approach.
• Develop strong relationships with community leaders, staff, and residents to enhance IT communication.
• Lead security awareness and basic technology training sessions for residents.

Technical Support

• Conduct inspections of network closets, Wi-Fi, cabling, and IT infrastructure.
• Assist with elevated incidents under the guidance of Tier 2/3 engineers.
• Install, configure, and troubleshoot workstations, phones, printers, and other devices.

Incident & Escalation Management

• Triage issues and escalate to higher-level IT experts as needed.
• Document incidents, troubleshooting steps, and resolutions in the IT ticketing system.
• Collaborate closely with the Service Desk to ensure continuous support.

Project & Deployment Support

• Assist with IT projects like internet upgrades, VoIP implementations, and cable TV changes.
• Support vendor visits to ensure compliance with IT standards.

Proactive Monitoring & Reporting

• Identify and report recurring technology issues at communities.
• Provide regular feedback to the IT Operations Manager about service quality and resident satisfaction.

Minimum Eligibility Requirements

• Associate's degree in Information Technology, Computer Science, or related field preferred.
• 2-4 years of IT support experience in a multi-site environment.
• Experience with both infrastructure and end-user support.
• Basic knowledge of networking, VoIP systems, and cable TV troubleshooting.
• Excellent communication skills for explaining tech concepts to non-technical audiences.
• Confidence in leading cybersecurity and tech safety training for residents.
• Highly organized with a proactive, customer-service-focused mindset.
• Willingness to travel extensively (up to 75%) within the assigned area.
• Strong documentation skills and professionalism.

Working Conditions:

• This is a full-time role with regular attendance required. Travel is a key aspect of the position.

Physical/Sensory Requirements:

• Ability to exert up to 25 pounds of force occasionally, with sedentary work requiring mostly sitting, but with some walking or standing. Regularly required to talk and hear.

OSHA Category Classification: II: Potential for exposure to bloodborne pathogens

• All duties listed are essential functions and are required for the position. The tasks are subject to modification to accommodate individuals with disabilities. Marginal functions have not been included but do not exclude tasks similar or related from the role.

This job description does not constitute an employment agreement and may change as business needs evolve.