MHK TECH INC
Join to apply for the
Senior Cloud Support Engineer
role at
MHK TECH INC .
Overview Join to apply for the
Senior Cloud Support Engineer
role at
MHK TECH INC .
Responsibilities
Deliver incident management and advanced-level L1/L2 support for internal applications across public cloud platforms, with a strong emphasis on AWS.
Serve as the initial point of contact for application developers via a ticketing system.
Communicate effectively with users at various organizational levels.
Implement and utilize automation to support the scalability of the environment.
Optimize operational processes to enhance efficiency, reliability, and security.
Train users to self-diagnose and troubleshoot issues for expedited resolution.
Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.
Provide support for public cloud environments, particularly AWS.
Manage events and incidents efficiently.
Develop and implement scalable automation processes to handle tasks in a large-scale environment.
Analyze and debug incidents, following up to gather feedback and prevent future issues.
Support different development environments, including Unix, Linux, Mainframe, and Windows.
Required Skills and Experience
Proficiency in SDLC with the ability to read code (Java and Python).
Hands-on scripting experience (Unix shell, Python).
Extensive cloud experience, particularly with AWS.
Expertise in Kubernetes.
Strong troubleshooting and diagnostic skills for security and access issues in a large enterprise environment.
Database management skills (Oracle DBA, Cassandra DBA, CockroachDB) including performance tuning, connectivity, backups, indexes, and monitoring alarms.
Middleware and messaging experience (Kafka, MQ).
Experience with Tomcat.
System engineering and administration skills (Unix/Linux).
Familiarity with monitoring tools and ticketing systems.
Commitment to automating processes for continuous improvement.
Excellent communication skills.
Ability to analyze details, understand incident causation, and implement preventive measures to ensure reliability and security.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
Dallas, TX
#J-18808-Ljbffr
Senior Cloud Support Engineer
role at
MHK TECH INC .
Overview Join to apply for the
Senior Cloud Support Engineer
role at
MHK TECH INC .
Responsibilities
Deliver incident management and advanced-level L1/L2 support for internal applications across public cloud platforms, with a strong emphasis on AWS.
Serve as the initial point of contact for application developers via a ticketing system.
Communicate effectively with users at various organizational levels.
Implement and utilize automation to support the scalability of the environment.
Optimize operational processes to enhance efficiency, reliability, and security.
Train users to self-diagnose and troubleshoot issues for expedited resolution.
Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.
Provide support for public cloud environments, particularly AWS.
Manage events and incidents efficiently.
Develop and implement scalable automation processes to handle tasks in a large-scale environment.
Analyze and debug incidents, following up to gather feedback and prevent future issues.
Support different development environments, including Unix, Linux, Mainframe, and Windows.
Required Skills and Experience
Proficiency in SDLC with the ability to read code (Java and Python).
Hands-on scripting experience (Unix shell, Python).
Extensive cloud experience, particularly with AWS.
Expertise in Kubernetes.
Strong troubleshooting and diagnostic skills for security and access issues in a large enterprise environment.
Database management skills (Oracle DBA, Cassandra DBA, CockroachDB) including performance tuning, connectivity, backups, indexes, and monitoring alarms.
Middleware and messaging experience (Kafka, MQ).
Experience with Tomcat.
System engineering and administration skills (Unix/Linux).
Familiarity with monitoring tools and ticketing systems.
Commitment to automating processes for continuous improvement.
Excellent communication skills.
Ability to analyze details, understand incident causation, and implement preventive measures to ensure reliability and security.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
Dallas, TX
#J-18808-Ljbffr