MHK TECH INC
Overview
Senior Cloud Support Engineer
at
MHK TECH INC
– Location: Plano, TX. Duration: 12+ months (with possible extension or CTH). Employment type: Full-time. W2 Candidates only. Relocation is fine within TX or someone who has history of TX and wants to relocate there. No Architects for this role. Responsibilities
Deliver incident management and advanced-level L1/L2 support for internal applications across public cloud platforms, with a strong emphasis on AWS. Serve as the initial point of contact for application developers via a ticketing system. Communicate effectively with users at various organizational levels. Implement and utilize automation to support the scalability of the environment. Optimize operational processes to enhance efficiency, reliability, and security. Train users to self-diagnose and troubleshoot issues for expedited resolution. Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence. Provide support for public cloud environments, particularly AWS. Manage events and incidents efficiently. Develop and implement scalable automation processes to handle tasks in a large-scale environment. Analyze and debug incidents, following up to gather feedback and prevent future issues. Support different development environments, including Unix, Linux, Mainframe, and Windows. Qualifications
Strong AWS experience (ECS, EC2, Lambda, IAM, CloudFormation). Experience with EKS or Kubernetes or EKS clusters. Infrastructure as Code experience with Terraform preferred. Hands-on scripting experience (Unix shell, Python). Extensive cloud experience, particularly with AWS. Expertise in Kubernetes. Strong troubleshooting and diagnostic skills for security and access issues in a large enterprise environment. Database management skills (Oracle DBA, Cassandra DBA, CockroachDB) including performance tuning, connectivity, backups, indexes, and monitoring alarms. Middleware and messaging experience (Kafka, MQ). Experience with Tomcat. System engineering and administration skills (Unix/Linux). Familiarity with monitoring tools and ticketing systems. Commitment to automating processes for continuous improvement. Excellent communication skills. Ability to analyze details, understand incident causation, and implement preventive measures to ensure reliability and security. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting
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Senior Cloud Support Engineer
at
MHK TECH INC
– Location: Plano, TX. Duration: 12+ months (with possible extension or CTH). Employment type: Full-time. W2 Candidates only. Relocation is fine within TX or someone who has history of TX and wants to relocate there. No Architects for this role. Responsibilities
Deliver incident management and advanced-level L1/L2 support for internal applications across public cloud platforms, with a strong emphasis on AWS. Serve as the initial point of contact for application developers via a ticketing system. Communicate effectively with users at various organizational levels. Implement and utilize automation to support the scalability of the environment. Optimize operational processes to enhance efficiency, reliability, and security. Train users to self-diagnose and troubleshoot issues for expedited resolution. Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence. Provide support for public cloud environments, particularly AWS. Manage events and incidents efficiently. Develop and implement scalable automation processes to handle tasks in a large-scale environment. Analyze and debug incidents, following up to gather feedback and prevent future issues. Support different development environments, including Unix, Linux, Mainframe, and Windows. Qualifications
Strong AWS experience (ECS, EC2, Lambda, IAM, CloudFormation). Experience with EKS or Kubernetes or EKS clusters. Infrastructure as Code experience with Terraform preferred. Hands-on scripting experience (Unix shell, Python). Extensive cloud experience, particularly with AWS. Expertise in Kubernetes. Strong troubleshooting and diagnostic skills for security and access issues in a large enterprise environment. Database management skills (Oracle DBA, Cassandra DBA, CockroachDB) including performance tuning, connectivity, backups, indexes, and monitoring alarms. Middleware and messaging experience (Kafka, MQ). Experience with Tomcat. System engineering and administration skills (Unix/Linux). Familiarity with monitoring tools and ticketing systems. Commitment to automating processes for continuous improvement. Excellent communication skills. Ability to analyze details, understand incident causation, and implement preventive measures to ensure reliability and security. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting
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