Customer Service Representative Job at Robert Half in Monterey

We are looking for a dedicated Customer Service Representative to join our team in Monterey, California. This position offers the opportunity to provide exceptional service to customers while contributing to the success of a non-profit organization. The role involves interacting with customers, processing transactions, and supporting event operations in a dynamic and collaborative environment.

Responsibilities:
• Handle credit card transactions accurately and efficiently during events.
• Guide attendees to festival areas and provide clear directions.
• Support event staff operations under the supervision of an onsite coordinator.
• Respond to inbound and outbound customer calls with professionalism and courtesy.
• Assist with order entry and ensure accurate data input.
• Deliver exceptional customer service to resolve inquiries and enhance customer satisfaction.
• Maintain a positive and helpful demeanor while interacting with diverse individuals.
• Uphold company policies and procedures while performing daily tasks.
• Collaborate with team members to ensure smooth event execution.
• Adapt to changing priorities and tasks in a fast-paced environment.• Minimum of 1 year of experience in customer service, preferably in a call center or event setting.
• Proficiency in handling cash transactions and processing payments.
• Strong communication skills, both verbal and written.
• Ability to manage inbound and outbound calls effectively.
• Familiarity with order entry systems and data accuracy.
• Proven ability to work collaboratively in a team setting.
• High school diploma or equivalent education.
• Flexible and adaptable to changing work environments and schedules.