State of South Carolina
IT CRM Administrator
State of South Carolina, Spartanburg, South Carolina, United States, 29302
Salary:
$50,000.00 - $70,000.00 Annually Location :
Spartanburg County, SC Job Type:
FTE - Full-Time Job Number:
19949 Agency:
Spartanburg Community College Opening Date:
08/29/2025 Class Code::
AM42 Position Number::
19949 Normal Work Schedule::
Other Normal Work Schedule (Other)::
Monday - Thursday 8am -5pm Friday 8am - 1:30pm Pay Grade:
Band 6 Hiring Range - Min.:
$50,000.00 Hiring Range - Max.:
$70,000.00 Opening Date:
08/29/2025 EEO Statement:
Equal Opportunity Employer Agency Specific Application Procedures::
The application must be completed to include unofficial transcript(s), all current and previous work history, salaries, and education. A resume may be attached, but not substituted for completing work history and education sections of the application. Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
The IT CRM System Administrator is responsible for maintaining, configuring, and optimizing the Salesforce Education Cloud and Marketing Cloud platforms to support institutional business processes and user needs. Under the supervision of Data & Security Manager, this role ensures system security, data integrity, and performance, while providing technical support, user training, and documentation. Collaborates with stakeholders across campus to improve system efficiency, automate workflows, manage licensing, and oversee system configurations. Additionally, the role leads strategic and operational improvements through requirement gathering, development, acceptance testing, rollout, and ongoing support and maintenance. Sets up and configures applications, builds customized dashboards and actionable reports, manages data, and resolves user issues to enhance institutional effectiveness.
Salesforce & CRM Platform Administration - Configures and administers the Salesforce Education Cloud and Marketing Cloud platforms to support institutional projects and operations. Manages user accounts, roles, profiles, permissions, and data access to ensure a secure and efficient system. Stays current on new features and releases and share knowledge with end users.
User Support, Training & Communication - Provides technical support and serves as the first point of contact between SCC users and vendors. Conducts user training, creates documentation, and communicates system changes to ensure prompt and effective service and user satisfaction.
System Monitoring, Security & Troubleshooting - Monitors system performance and stability. Identifies, diagnoses, and resolves errors, bugs, and data anomalies. Configures and manages permissions, security settings, and accesses controls to ensure compliance and data protection.
System Customization & Automation - Designs and implements creative, feasible solutions using flows, workflows, process builder, validation rules, and page layouts. Tests custom Salesforce solutions to ensure functionality and efficiency.
Data Management & Reporting - Performs data imports/exports, de-duplication, validation, and database diagnostics. Builds customized dashboards and actionable reports in collaboration with campus departments to support business requirements.
Minimum and Additional Requirements
A high school diploma and work experience in systems development and maintenance, technical support, or the support of database management systems. A bachelor's degree in a related field may be substituted for the required experience. Preferred Qualifications
Bachelor's degree in a related area and five years experience in Salesforce administration, configuration and support. Experience with the Ellucian Colleague ERP. Experience in Higher Education.
Additional Comments
Work in an office setting. Occasional overnight travel for skills upgrade and professional development.
Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
$50,000.00 - $70,000.00 Annually Location :
Spartanburg County, SC Job Type:
FTE - Full-Time Job Number:
19949 Agency:
Spartanburg Community College Opening Date:
08/29/2025 Class Code::
AM42 Position Number::
19949 Normal Work Schedule::
Other Normal Work Schedule (Other)::
Monday - Thursday 8am -5pm Friday 8am - 1:30pm Pay Grade:
Band 6 Hiring Range - Min.:
$50,000.00 Hiring Range - Max.:
$70,000.00 Opening Date:
08/29/2025 EEO Statement:
Equal Opportunity Employer Agency Specific Application Procedures::
The application must be completed to include unofficial transcript(s), all current and previous work history, salaries, and education. A resume may be attached, but not substituted for completing work history and education sections of the application. Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
The IT CRM System Administrator is responsible for maintaining, configuring, and optimizing the Salesforce Education Cloud and Marketing Cloud platforms to support institutional business processes and user needs. Under the supervision of Data & Security Manager, this role ensures system security, data integrity, and performance, while providing technical support, user training, and documentation. Collaborates with stakeholders across campus to improve system efficiency, automate workflows, manage licensing, and oversee system configurations. Additionally, the role leads strategic and operational improvements through requirement gathering, development, acceptance testing, rollout, and ongoing support and maintenance. Sets up and configures applications, builds customized dashboards and actionable reports, manages data, and resolves user issues to enhance institutional effectiveness.
Salesforce & CRM Platform Administration - Configures and administers the Salesforce Education Cloud and Marketing Cloud platforms to support institutional projects and operations. Manages user accounts, roles, profiles, permissions, and data access to ensure a secure and efficient system. Stays current on new features and releases and share knowledge with end users.
User Support, Training & Communication - Provides technical support and serves as the first point of contact between SCC users and vendors. Conducts user training, creates documentation, and communicates system changes to ensure prompt and effective service and user satisfaction.
System Monitoring, Security & Troubleshooting - Monitors system performance and stability. Identifies, diagnoses, and resolves errors, bugs, and data anomalies. Configures and manages permissions, security settings, and accesses controls to ensure compliance and data protection.
System Customization & Automation - Designs and implements creative, feasible solutions using flows, workflows, process builder, validation rules, and page layouts. Tests custom Salesforce solutions to ensure functionality and efficiency.
Data Management & Reporting - Performs data imports/exports, de-duplication, validation, and database diagnostics. Builds customized dashboards and actionable reports in collaboration with campus departments to support business requirements.
Minimum and Additional Requirements
A high school diploma and work experience in systems development and maintenance, technical support, or the support of database management systems. A bachelor's degree in a related field may be substituted for the required experience. Preferred Qualifications
Bachelor's degree in a related area and five years experience in Salesforce administration, configuration and support. Experience with the Ellucian Colleague ERP. Experience in Higher Education.
Additional Comments
Work in an office setting. Occasional overnight travel for skills upgrade and professional development.
Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.