Customer Service Representative Job at Robert Half in Littleton

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Littleton, Colorado. This Contract to permanent position offers the opportunity to become an integral part of a manufacturing company known for its specialized products. The ideal candidate will have a strong focus on customer satisfaction, attention to detail, and the ability to learn technical product knowledge over time.

Responsibilities:

• Process customer orders with accuracy, showcasing a deep understanding of product features, adaptability, and functionality.

• Guide customers in selecting and customizing products to meet specific needs, offering solutions and resolving inquiries.

• Provide updates on order status, prepare quotations, and assist with returns or repairs while maintaining clear and effective communication.

• Develop and maintain up-to-date knowledge of the company's products, systems, and processes.

• Collaborate within a team environment to ensure exceptional service is delivered to both internal and external customers.

• Enter orders into the system, ensuring precision and timely follow-ups with suppliers and stakeholders.

• Monitor product progress and document detailed notes to facilitate smooth communication and updates.

• Adapt to a gradual learning curve, with full proficiency expected within 6-8 months, ensuring attention to detail to minimize errors.

• Utilize Microsoft Dynamics 365 and other online tools efficiently for order processing and database navigation.

• Minimum of two years of experience in a stable customer service or related role.

• Excellent verbal and written communication skills with a detail-oriented approach.

• Strong attention to detail and organizational skills.

• Ability to learn quickly and adapt to technical product knowledge, including basic medical terminology.

• Reliable and punctual, with a commitment to providing outstanding service.

• Team-oriented mindset and willingness to collaborate effectively.

• Proficiency in basic to intermediate computer skills, including navigating websites and online databases.

• Experience with Microsoft Dynamics 365 or similar systems is a plus.