Standards Management Director

Responsibilities The primary purpose of the Standards Management department is to coordinate and oversee administrative and critical functions of Quality Improvement and Risk Management, Staff Development, Management Investigations and Client Information Services. Job responsibilities include the overall responsibility for the direction and management of the following for the facility:

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Responsible for the certification and survey processes including Health and Sanitation Inspections and recertification and complaint surveys through the ICF IID program. Compliance with the Patient Safety Organization including data entry and reporting to DSOHF, as well as the identification of system issues impacting client safety. Compliance with regulatory mandates impacting administrative policies /procedures. Responsible for oversight of program to ensure compliance with HIPAA and other privacy initiatives with DHHS. Liaison for cases involving risk management and safety concerns. Special projects as assigned by the Center Director. Work Hours Monday - Friday; 8:00 a.m. - 5:00 p.m. Work Location Administration Building, Room 114 About the Department The NC Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 18,000 employees. In collaboration with its partners, it is responsible for ensuring the health, safety and well-being of all North Carolinians. Caswell Developmental Center provides specialized residential, programmatic, and support services for individuals with developmental disabilities. The individuals we serve are at the heart of our facility. Our team is critical to the mission of the facility. We strive to create an environment in which every team member contributes to the overall success of the Center to positively impact the lives of those around them and the individuals we service. If you are looking to make a difference and seeking a rewarding career, we encourage you to consider this opportunity. Qualifications

Demonstrated managerial experience with residential/institutional developmental disabilities programs and services, and sound knowledge of ICF/IID regulations and certification processes and governing body mandates. Prior record of establishing and maintaining successful working relationships with clients, families, advocates, stakeholders, community leaders/members, and external supports such as surveyors/auditors, public safety, etc. High degrees of confidentiality, maturity, ethics, and strong negotiation and conflict resolution skills. Demonstrated skills in planning, organizing and problem solving and independently prioritizing and organizing time to accomplish work objectives. Excellent presentation skills and attention to detail. Computer literacy with good working knowledge of computer programs such as Word, Excel, PowerPoint, etc. Possess a high degree of deductive and inductive reasoning abilities and problem sensitivity, excellent analytical skills in the review of data and investigatory information. Demonstrated high level of comprehension and written communication skills. Management Preferences

Experience in Risk Management and/or Quality Management/Improvement Services. Prefer knowledge and/or experience with a Patient Safety Organization and Patient Safety Management System. Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience”. If that language appears below, you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the OSHR experience guide for details. Masters degree in social sciences, business administration, or communications from an appropriately accredited institution and four years of supervisory or consultative experience in human services program to which assigned; or Bachelor’s degree in social sciences, business administration, or communications from an appropriately accredited institution and five years of experience in the above; or an equivalent combination of education and experience. Degrees must be from appropriately accredited colleges or universities. The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. All employees are required to adhere to the facility's Vaccination Policy. For a complete definition of immediate family member, please see the State Human Resources Workforce Planning, Recruitment and Selection Policy, Section 2, Page 38. Compensation & Benefits The State of North Carolina offers comprehensive benefits. Employees can participate in health insurance options, retirement plans, and the NCFlex program. Paid vacation, sick, community service leave, and paid parental leave are available to eligible employees. For status updates on your application, please check your account. If you have technical issues with your application, contact the NEOGOV Help Line at 855-524-5627. Applicants will be communicated with via email for updates on the status of their application. For questions about this posting other than your application status, please contact HR. Employment type: Full-time | Job function: Other | Industry: Government Administration

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