Call Center Representative Job at Robert Half in Detroit

We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will play a vital part in assisting customers with scheduling appointments and providing accurate information. This position requires excellent communication skills, attention to detail, and a commitment to maintaining confidentiality.

Responsibilities:
• Assist callers in scheduling appointments for COVID-19 vaccines, ensuring a seamless process.
• Provide clear and accurate information to customers regarding appointment procedures.
• Maintain confidentiality of all customer data and information at all times.
• Deliver timely feedback to management regarding service issues or customer concerns.
• Conduct outbound follow-up calls to customers as assigned.
• Accurately input data into systems while ensuring all information is properly recorded.• Proven experience in customer service or call center operations.
• Strong data entry skills with attention to accuracy.
• Ability to communicate effectively and professionally with a diverse customer base.
• Demonstrated ability to handle confidential information with care.
• Capability to work in a fast-paced environment while managing multiple tasks.
• Proficiency in using computer systems and software applications.
• Availability for a long-term commitment.