Beloformcraft
Customer Service Assistant Job at Beloformcraft in Atlanta
Beloformcraft, Atlanta, GA, United States, 30383
About Beloform
At Beloform, we specialize in delivering cutting-edge business solutions tailored to the evolving needs of modern companies. With a strong emphasis on client relationships and personalized service, we aim to help organizations unlock growth through strategic account management and innovation. Our team is built on integrity, performance, and a shared commitment to success.
Job Description
We are seeking a Customer Service Assistant to join our Atlanta-based team. This role requires a detail-oriented and personable professional to provide outstanding support to our customers by answering inquiries, resolving concerns, and ensuring a smooth and positive customer experience.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and internal systems
- Assist clients with product or service-related questions and concerns
- Process orders, forms, and applications accurately and efficiently
- Maintain updated knowledge of company products, services, and policies
- Work closely with other departments to resolve issues and ensure customer satisfaction
- Document all customer interactions in the CRM system
- Follow communication procedures and guidelines to maintain high service standards
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Previous experience in customer service or administrative support roles
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and other customer service software
- Strong problem-solving skills and attention to detail
- Ability to multitask, prioritize tasks, and manage time effectively
- Positive attitude and a professional, team-oriented mindset
Benefits
- Competitive salary ($50,000–$55,000/year)
- Opportunities for career advancement and professional development
- Supportive and collaborative team environment
- Comprehensive training provided
- Paid time off and holidays
- Health and wellness benefits