BeloForm Craft is hiring: Customer Service Assistant in Atlanta

Overview

At Beloform, we specialize in delivering cutting-edge business solutions tailored to the evolving needs of modern companies. With an emphasis on client relationships and personalized service, we aim to help organizations unlock growth through strategic account management and innovation. Our team is built on integrity, performance, and a shared commitment to success.

Job Description

We are seeking a Customer Service Assistant to join our Atlanta-based team. This role requires a detail-oriented and personable professional to provide outstanding support to our customers by answering inquiries, resolving concerns, and ensuring a smooth and positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems
• Assist clients with product or service-related questions and concerns
• Process orders, forms, and applications accurately and efficiently
• Maintain updated knowledge of company products, services, and policies
• Work closely with other departments to resolve issues and ensure customer satisfaction
• Document all customer interactions in the CRM system
• Follow communication procedures and guidelines to maintain high service standards

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Previous experience in customer service or administrative support roles
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and other customer service software
• Strong problem-solving skills and attention to detail
• Ability to multitask, prioritize tasks, and manage time effectively
• Positive attitude and a professional, team-oriented mindset

Benefits

• Competitive salary ($50,000–$55,000/year)
• Opportunities for career advancement and professional development
• Supportive and collaborative team environment
• Comprehensive training provided
• Paid time off and holidays
• Health and wellness benefits