iStaff is hiring: Customer Service Representative in Atlanta

Overview

Our client, in the property and casualty insurance industry, is looking for a Customer Service Representative to join their team focused on delivering high-quality service experiences with every customer interaction. This is a direct hire, 100% onsite opportunity in Atlanta, Georgia.

This role is ideal for someone with a strong customer service background, proven call center experience, and a growth-oriented mindset.

Responsibilities

• Serve as the first point of contact for inbound customer calls related to account updates, service or billing issues, policy details/changes, and general inquiries.


• Use internal platforms and policy management system to analyze customer accounts and troubleshoot issues.


• Collaborate cross-functionally with departments to support escalated situations and improve service workflows.


• Manage daily responsibilities with strong organization, follow-through, and an eye for accuracy.


• Consistently meet or exceed service metrics and quality standards while delivering a positive customer experience.


• Demonstrate initiative and a growth-oriented mindset and contribute to departmental process improvements, positioning yourself for growth opportunities within sales, underwriting, claims, or operations roles.

Required Skills / Qualifications

• 3+ years of customer service experience in a call center environment.


• Technical proficiency with customer service tools, databases, and general PC applications.


• Experience in the insurance industry is a plus.


• Strong communication skills—clear, professional, and articulate.


• A polished and presentable demeanor with a focus on customer satisfaction.


• Bilingual (English-Spanish) is a plus.

Employment details

• Employment type: Full-time


• Location: Atlanta, Georgia (onsite)


• Direct hire

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