The Phoenix Group is hiring: Call Center Specialist in Los Angeles

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $65,000.00/yr

Direct message the job poster from The Phoenix Group

We are looking for a dynamic team member to join our Workplace Experience group, delivering exceptional service and operational support across multiple facets of the office environment. This role is key to fostering a welcoming, efficient, and professional atmosphere for both employees and visitors. Responsibilities include front desk support, coordination of meeting spaces, travel assistance, and prompt handling of critical communications.

What You’ll Do

• Provide a warm, professional welcome to employees, clients, and guests.
• Deliver prompt, high-quality service across in-person, phone, and digital channels.
• Work collaboratively with teammates to ensure smooth, consistent operations.
• Partner with other departments to route inquiries and resolve issues effectively.
• Act as a go-to resource for workplace-related requests, from logistics to event coordination.
• Handle confidential and sensitive information with discretion and care.

What We’re Looking For

• Excellent verbal and written communication skills.
• A strong service orientation with a thoughtful, professional approach to all interactions.
• Proactive mindset with the ability to exercise sound judgment and work independently when needed.

Your Background

• High school diploma or equivalent required.
• 3–5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support).
• Prior exposure to professional services or corporate environments a plus.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.