Addison Group is hiring: IT Support (Nexthink Specilaist) in San Francisco

Overview

This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $80.00/hr

Job Title: Level II/III End User Support / DEX (Nexthink) Specialist

Location: Onsite in San Francisco (The Presidio)

Type: 6-Month Contract to Start (Contract-to-Hire Likely)

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Compensation: $60–$80/hr —> ($150k–$170k)

A tech-focused private equity firm is seeking a skilled IT professional to take ownership of their Digital Employee Experience (DEX) platform, Nexthink. This role blends hands-on Level II/III end-user support with strategic platform administration, offering high visibility and impact across the organization.

What You’ll Do

• Own and administer Nexthink: dashboards, investigations, campaigns, and proactive remediation
• Provide advanced support for Windows/macOS, O365, Zoom, Slack
• Troubleshoot endpoint and application issues using Nexthink telemetry
• Collaborate with onsite Helpdesk and global MSP
• Contribute to AI-forward IT initiatives and DEX strategy

What We’re Looking For

• Strong experience with Nexthink (administration, analytics, dashboarding)
• Proven Level II/III support skills
• Familiarity with Zendesk, Zoom, Slack, and Microsoft/O365
• Excellent communication and customer-facing presence
• Bonus: Prior ownership of a DEX platform, AI curiosity, or PE/VC industry experience

Why This Role?

You’ll be the go-to expert for Nexthink in a high-performing IT team, driving measurable improvements in employee experience. If you’re ready to lead platform strategy and support in a fast-paced, tech-driven environment, we’d love to hear from you.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniorilty level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Staffing and Recruiting