Kärcher Chile
Vice President of Service Operations, Municipal, Industrial, and Commercial Floo
Kärcher Chile, Sewell, New Jersey, United States
Overview
Vice President of Service Operations, Municipal, Industrial, and Commercial Floor Care Industry at Kärcher Chile. Compensation includes a base salary of $130,000 to $200,000, based on qualifications and experience, with a significant bonus opportunity tied to performance. Responsibilities
Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions. Oversee and optimize a dedicated facility responsible for dispatching, tracking, providing service parts, and final billing, ensuring alignment with overall business objectives. Champion and drive a culture of operational excellence and efficiency across all service delivery functions, implementing best practices and innovative solutions. Establish and monitor key performance indicators (KPIs) to ensure high levels of customer satisfaction, service quality, and operational effectiveness. Develop and execute comprehensive strategies for the profitable growth of refurbished equipment sales, both directly and through online channels. Define and implement long-term service strategies that align with company goals, market trends, and technological advancements. Analyze complex service performance data to identify strategic opportunities for improvement, implement impactful corrective actions, and forecast future needs. Foster a culture of continuous improvement, accountability, and customer-centricity across the entire service organization, serving as a mentor and leader. Qualifications
15+ years of progressive executive leadership experience in service operations, with a significant portion in the municipal, industrial, and commercial floor care or material handling industry. Demonstrated ability to strategically lead, scale, and develop large, distributed teams of field service technicians. Expert-level understanding of service delivery processes, complex logistics, supply chain management, and their impact on profitability. Proven track record of transforming service organizations, optimizing operational efficiency, and exceeding customer satisfaction targets. Extensive experience with the sales and lifecycle management of refurbished equipment, including market analysis and sales channel development. Excellent executive presence, communication, negotiation, and interpersonal skills with the ability to influence at all levels of an organization. Visionary strategic thinker with the ability to develop and execute complex business plans, drive innovation, and lead organizational change. Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree (MBA) strongly preferred. Benefits
Medical, Dental, and Vision plan Paid holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HSA, FSA and 401K matching plans Paid sick time, plus short and long-term disability insurance Apply
To apply, upload your resume online and provide your contact information. We look forward to getting to know you! Together towards a clean world. Kärcher Chile – Talent Acquisition Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran
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Vice President of Service Operations, Municipal, Industrial, and Commercial Floor Care Industry at Kärcher Chile. Compensation includes a base salary of $130,000 to $200,000, based on qualifications and experience, with a significant bonus opportunity tied to performance. Responsibilities
Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions. Oversee and optimize a dedicated facility responsible for dispatching, tracking, providing service parts, and final billing, ensuring alignment with overall business objectives. Champion and drive a culture of operational excellence and efficiency across all service delivery functions, implementing best practices and innovative solutions. Establish and monitor key performance indicators (KPIs) to ensure high levels of customer satisfaction, service quality, and operational effectiveness. Develop and execute comprehensive strategies for the profitable growth of refurbished equipment sales, both directly and through online channels. Define and implement long-term service strategies that align with company goals, market trends, and technological advancements. Analyze complex service performance data to identify strategic opportunities for improvement, implement impactful corrective actions, and forecast future needs. Foster a culture of continuous improvement, accountability, and customer-centricity across the entire service organization, serving as a mentor and leader. Qualifications
15+ years of progressive executive leadership experience in service operations, with a significant portion in the municipal, industrial, and commercial floor care or material handling industry. Demonstrated ability to strategically lead, scale, and develop large, distributed teams of field service technicians. Expert-level understanding of service delivery processes, complex logistics, supply chain management, and their impact on profitability. Proven track record of transforming service organizations, optimizing operational efficiency, and exceeding customer satisfaction targets. Extensive experience with the sales and lifecycle management of refurbished equipment, including market analysis and sales channel development. Excellent executive presence, communication, negotiation, and interpersonal skills with the ability to influence at all levels of an organization. Visionary strategic thinker with the ability to develop and execute complex business plans, drive innovation, and lead organizational change. Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree (MBA) strongly preferred. Benefits
Medical, Dental, and Vision plan Paid holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HSA, FSA and 401K matching plans Paid sick time, plus short and long-term disability insurance Apply
To apply, upload your resume online and provide your contact information. We look forward to getting to know you! Together towards a clean world. Kärcher Chile – Talent Acquisition Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran
#J-18808-Ljbffr