Barry's Dubai
Overview
Join to apply for the
Client Operations Lead
role at
Barry's Dubai . Barry’s is an equal opportunity employer. We do not discriminate on any legally protected basis. Applicants with disabilities may request reasonable accommodations. For assistance with the application process, contact the People and Culture Department (People@barrysbootcamp.com). About The Role
The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Client Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community. What You’ll Do
Serve as studio leader in absence of GM/AGM/COS Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies Develop constructive and cooperative working relationships with clients/staff, and maintain them over time Assist clients, building individual connections, and providing direction with any questions or concerns Communicate with studio leadership and peers in a timely and efficient manner (phone, written form, e-mail, text, or in person) Deliver first-class client experience or hospitality at all times Greet, assist and check in customers; respond to client questions at the studio, by phone and email Handle studio membership database, register new clients, receive membership payments and maintain client base Support marketing initiatives including client data capture and accuracy, communication on events and campaigns Motivate team and build positive morale to drive results through accountability and celebrating successes Provide timely, same-day coaching and feedback to team members and communicate recaps to their line manager Deliver operational excellence in all studio processes Ensure a clean and welcoming atmosphere at all times Guide clients regarding latest studio promotions, membership discounts and/or special events Deliver quality shakes and customer service in the Fuel Bar; handle pre-orders and orders on the spot Maintain product knowledge for all studio retail operations Participate in relevant training and development programs and meetings Maintain schedule flexibility, including weekends, holidays, mornings or nights, and meet minimum availability requirements Facility Maintenance
Prepare studio spaces before, after, and between classes by cleaning equipment, sweeping, mopping, and wiping mirrors Clean and maintain locker rooms to brand standard as directed Assist with regular deep cleaning and maintenance of common areas Support Laundry services, including towels Adhere to daily and weekly cleaning and maintenance checklists Company Culture and Customer Service
Uphold Barry’s community and culture standards and live the company mission, vision and values daily Represent the Barry’s brand within the studio and fitness community Participate in community engagement with studio and regional teams Provide highest level of hospitality to all clients; maintain client database and leverage information for outreach Support and participate in community functions and events Qualifications
Strong hospitality and customer service skills aligned with Barry’s Mission, Vision and Values Availability to work 4 to 5 shifts, including a weekend day Friendly, outgoing personality with enjoyment of social interaction Enthusiasm for the studio and for the job Patient, courteous listener with empathy and can-do attitude Cooperative team player with a focus on culture Ability to prioritize in a fast-paced environment Attention to detail and care for the studio’s appearance and cleanliness Professional appearance and behavior; strong communication skills Candidates must be at least 18 years old to apply Compensation and Location
The Pay Range For This Role Is 21 USD per hour (FiDi). Location: San Francisco, CA. Part-time, Seniority level: Entry level, Job function: Management and Manufacturing, Industries: Wellness and Fitness Services. Note
Referrals increase your chances of interviewing at Barry\'s Dubai. Get notified about new Operations Lead jobs in San Francisco, CA.
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Join to apply for the
Client Operations Lead
role at
Barry's Dubai . Barry’s is an equal opportunity employer. We do not discriminate on any legally protected basis. Applicants with disabilities may request reasonable accommodations. For assistance with the application process, contact the People and Culture Department (People@barrysbootcamp.com). About The Role
The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Client Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community. What You’ll Do
Serve as studio leader in absence of GM/AGM/COS Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies Develop constructive and cooperative working relationships with clients/staff, and maintain them over time Assist clients, building individual connections, and providing direction with any questions or concerns Communicate with studio leadership and peers in a timely and efficient manner (phone, written form, e-mail, text, or in person) Deliver first-class client experience or hospitality at all times Greet, assist and check in customers; respond to client questions at the studio, by phone and email Handle studio membership database, register new clients, receive membership payments and maintain client base Support marketing initiatives including client data capture and accuracy, communication on events and campaigns Motivate team and build positive morale to drive results through accountability and celebrating successes Provide timely, same-day coaching and feedback to team members and communicate recaps to their line manager Deliver operational excellence in all studio processes Ensure a clean and welcoming atmosphere at all times Guide clients regarding latest studio promotions, membership discounts and/or special events Deliver quality shakes and customer service in the Fuel Bar; handle pre-orders and orders on the spot Maintain product knowledge for all studio retail operations Participate in relevant training and development programs and meetings Maintain schedule flexibility, including weekends, holidays, mornings or nights, and meet minimum availability requirements Facility Maintenance
Prepare studio spaces before, after, and between classes by cleaning equipment, sweeping, mopping, and wiping mirrors Clean and maintain locker rooms to brand standard as directed Assist with regular deep cleaning and maintenance of common areas Support Laundry services, including towels Adhere to daily and weekly cleaning and maintenance checklists Company Culture and Customer Service
Uphold Barry’s community and culture standards and live the company mission, vision and values daily Represent the Barry’s brand within the studio and fitness community Participate in community engagement with studio and regional teams Provide highest level of hospitality to all clients; maintain client database and leverage information for outreach Support and participate in community functions and events Qualifications
Strong hospitality and customer service skills aligned with Barry’s Mission, Vision and Values Availability to work 4 to 5 shifts, including a weekend day Friendly, outgoing personality with enjoyment of social interaction Enthusiasm for the studio and for the job Patient, courteous listener with empathy and can-do attitude Cooperative team player with a focus on culture Ability to prioritize in a fast-paced environment Attention to detail and care for the studio’s appearance and cleanliness Professional appearance and behavior; strong communication skills Candidates must be at least 18 years old to apply Compensation and Location
The Pay Range For This Role Is 21 USD per hour (FiDi). Location: San Francisco, CA. Part-time, Seniority level: Entry level, Job function: Management and Manufacturing, Industries: Wellness and Fitness Services. Note
Referrals increase your chances of interviewing at Barry\'s Dubai. Get notified about new Operations Lead jobs in San Francisco, CA.
#J-18808-Ljbffr