FirstService Residential
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General Manager (Multifamily)
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FirstService Residential The General Manager has complete charge of the day-to-day operations of first-class, high-rise luxury rental residences and mixed-use facilities shared with hospitality, retail, office, and other common areas. The role is responsible for the operation, maintenance, management, lease expiration management, capital projects, financial reporting, and additional operational responsibilities of the asset. The General Manager collaborates with residents and prospects to understand their needs and ensure the property is effectively managed relative to operations and marketing strategies during lease-up and stabilization. The General Manager establishes rapport, manages relationships and responsibilities with contractors, vendors, and employees. The role requires a flexible schedule to meet the needs of residents, guests, contractors, vendors, and employees and is available 24/7 to supervise operational issues and emergencies when they arise. Responsibilities
Negotiates contracts with third parties for work, including corrective and preventative maintenance, and upkeep in relation to the common areas. Supervises the administration and monitors the performance of all work to be performed by staff and third-party contractors and services rendered by such contracts. Communicates with building ownership on a weekly basis regarding issues involving the community; resident concerns; building/operations; employees concerns or changes in personnel; status of units, number currently on the market, number of units resided in by non-residents; new residents; leases and move-ins pending. Prepares in conjunction with Facilities Manager a preventative maintenance schedule and updates when completed. Ensures compliance with all applicable laws and regulations, including Federal Fair Housing Regulations, the State of Texas, and the City of Dallas. Manages any unpaid rents and maintenance owed by residents and submits a written delinquency report to the tenant. Maintains on-site necessary Certificates of Insurance provided by residents for personal property and general liability. Oversee and ensures the accuracy of individual TAA Lease files for each unit. Maintains files for all correspondence, bids, repair orders and maintenance records. Provide daily updates to the General Contractor regarding warranty and project-related coordination on new builds. Personnel
In partnership with the Human Resources team, establishes and maintains an initiative-taking HR function to ensure employee motivation, training, development and retention, wage/benefit administration and compliance with policies and procedures and labor regulations. In partnership with the Human Resources team, recruits, interviews, hires and discharges all personnel. Assesses and reviews the job performance of all subordinates on an ongoing basis. Ensures proper coaching, counseling and disciplinary procedures are utilized. Oversees proper training and development of all subordinates. Approves personnel schedules, monitors attendance, approves timecards and vacation requests. Directs and coordinates the activity of all assigned personnel and responsibilities. Maintains accurate payroll records and ensures timely payroll approvals. Conducts yearly formal performance reviews on all direct reports and reviews subordinates’ performance. Conducts regular departmental meetings to ensure continual progression of staff and improvement. Creates an environment that provides employees with tools, training, and resources to deliver exceptional customer service with teamwork. Budget
Prepares an annual budget and monthly variance reporting, quarterly budget re-forecasting, and capital improvement plan when required. Approves all property-related expenditures and seeks approval if expenses exceed budgeted amounts. Ensures monthly expenditures align with annual forecast budgetary guidelines. Reports variances of actuals versus budget in a monthly financial variance report. Assists with audits when requested by auditors or investor syndications. Distributes audited monthly and annual financial reports. Forecasts ancillary revenue in monthly financial package. Prepares correspondence and reports regarding finances as required by Ownership. Basic understanding of GAAP (Generally Accepted Accounting Principles). Safety
Ensures good safety practices of employees, residents, visitors, contractors, and vendors throughout the building and common areas. Understands and ensures compliance with all general safety rules and regulations (OSHA). Building Access Control
Ensures that building access control procedures are always in effect. Ensures all entry points into the building are properly staffed and secured. Trains staff to ensure awareness and practice of access control procedures. Ensures key control procedures are followed. General
Maintains a clean, neat, and professional appearance. Maintains a neat, organized, clean, and safe work environment including any office or storage areas assigned to management. Understands Building Safety Procedures and the role in maintaining a safe environment and in emergencies. Enforces and follows the Employee Manual rules and regulations by all personnel. Understands real estate market conditions of the sub-market related to trends in rental rates, marketing, and real estate broker interactions. Education, Training, Experience, and Abilities
A four-year bachelor’s degree (preferably Real Estate, Finance, Accounting, Marketing) from an accredited university or equivalent experience in a luxury multi-family building, mixed-use project including multi-family, hotel, condominium, and retail building operational management. A minimum of five (5) years of property management experience in a luxury high-rise is required. Management experience includes luxury lease-up, master association coordination and allocation billing, budgeting and expense controls; personnel supervision and development; building management and interpretation of maintenance requests. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents of similar complexity. Strong interpersonal, time management, and customer service skills. Proficiency with building management software and tools: Yardi, Blue Moon, Building Link, SALTO Access Control, Key Track, and Microsoft Office Suite. Effective written and verbal communication skills. Driving requirement as needed. Valid Texas driver’s license and automobile liability insurance. What We Offer
Full-time exempt benefits including a choice of multiple medical plans, dental, and vision; paid time off benefits and holidays; and a 401(k) with company match. Occasional travel may be required for training and company functions. Compensation
$95,000 - $110,000 per year Disclaimer
The above information on this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required. Management reserves the right to assign or reassign schedules, duties, and responsibilities at any time. Note: Seniority level and employment type information is provided for reference. Seniority level
Executive Employment type
Full-time Job function
Management Referrals increase your chances of interviewing at FirstService Residential. Get notified about new General Manager jobs in Dallas, TX.
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General Manager (Multifamily)
role at
FirstService Residential The General Manager has complete charge of the day-to-day operations of first-class, high-rise luxury rental residences and mixed-use facilities shared with hospitality, retail, office, and other common areas. The role is responsible for the operation, maintenance, management, lease expiration management, capital projects, financial reporting, and additional operational responsibilities of the asset. The General Manager collaborates with residents and prospects to understand their needs and ensure the property is effectively managed relative to operations and marketing strategies during lease-up and stabilization. The General Manager establishes rapport, manages relationships and responsibilities with contractors, vendors, and employees. The role requires a flexible schedule to meet the needs of residents, guests, contractors, vendors, and employees and is available 24/7 to supervise operational issues and emergencies when they arise. Responsibilities
Negotiates contracts with third parties for work, including corrective and preventative maintenance, and upkeep in relation to the common areas. Supervises the administration and monitors the performance of all work to be performed by staff and third-party contractors and services rendered by such contracts. Communicates with building ownership on a weekly basis regarding issues involving the community; resident concerns; building/operations; employees concerns or changes in personnel; status of units, number currently on the market, number of units resided in by non-residents; new residents; leases and move-ins pending. Prepares in conjunction with Facilities Manager a preventative maintenance schedule and updates when completed. Ensures compliance with all applicable laws and regulations, including Federal Fair Housing Regulations, the State of Texas, and the City of Dallas. Manages any unpaid rents and maintenance owed by residents and submits a written delinquency report to the tenant. Maintains on-site necessary Certificates of Insurance provided by residents for personal property and general liability. Oversee and ensures the accuracy of individual TAA Lease files for each unit. Maintains files for all correspondence, bids, repair orders and maintenance records. Provide daily updates to the General Contractor regarding warranty and project-related coordination on new builds. Personnel
In partnership with the Human Resources team, establishes and maintains an initiative-taking HR function to ensure employee motivation, training, development and retention, wage/benefit administration and compliance with policies and procedures and labor regulations. In partnership with the Human Resources team, recruits, interviews, hires and discharges all personnel. Assesses and reviews the job performance of all subordinates on an ongoing basis. Ensures proper coaching, counseling and disciplinary procedures are utilized. Oversees proper training and development of all subordinates. Approves personnel schedules, monitors attendance, approves timecards and vacation requests. Directs and coordinates the activity of all assigned personnel and responsibilities. Maintains accurate payroll records and ensures timely payroll approvals. Conducts yearly formal performance reviews on all direct reports and reviews subordinates’ performance. Conducts regular departmental meetings to ensure continual progression of staff and improvement. Creates an environment that provides employees with tools, training, and resources to deliver exceptional customer service with teamwork. Budget
Prepares an annual budget and monthly variance reporting, quarterly budget re-forecasting, and capital improvement plan when required. Approves all property-related expenditures and seeks approval if expenses exceed budgeted amounts. Ensures monthly expenditures align with annual forecast budgetary guidelines. Reports variances of actuals versus budget in a monthly financial variance report. Assists with audits when requested by auditors or investor syndications. Distributes audited monthly and annual financial reports. Forecasts ancillary revenue in monthly financial package. Prepares correspondence and reports regarding finances as required by Ownership. Basic understanding of GAAP (Generally Accepted Accounting Principles). Safety
Ensures good safety practices of employees, residents, visitors, contractors, and vendors throughout the building and common areas. Understands and ensures compliance with all general safety rules and regulations (OSHA). Building Access Control
Ensures that building access control procedures are always in effect. Ensures all entry points into the building are properly staffed and secured. Trains staff to ensure awareness and practice of access control procedures. Ensures key control procedures are followed. General
Maintains a clean, neat, and professional appearance. Maintains a neat, organized, clean, and safe work environment including any office or storage areas assigned to management. Understands Building Safety Procedures and the role in maintaining a safe environment and in emergencies. Enforces and follows the Employee Manual rules and regulations by all personnel. Understands real estate market conditions of the sub-market related to trends in rental rates, marketing, and real estate broker interactions. Education, Training, Experience, and Abilities
A four-year bachelor’s degree (preferably Real Estate, Finance, Accounting, Marketing) from an accredited university or equivalent experience in a luxury multi-family building, mixed-use project including multi-family, hotel, condominium, and retail building operational management. A minimum of five (5) years of property management experience in a luxury high-rise is required. Management experience includes luxury lease-up, master association coordination and allocation billing, budgeting and expense controls; personnel supervision and development; building management and interpretation of maintenance requests. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents of similar complexity. Strong interpersonal, time management, and customer service skills. Proficiency with building management software and tools: Yardi, Blue Moon, Building Link, SALTO Access Control, Key Track, and Microsoft Office Suite. Effective written and verbal communication skills. Driving requirement as needed. Valid Texas driver’s license and automobile liability insurance. What We Offer
Full-time exempt benefits including a choice of multiple medical plans, dental, and vision; paid time off benefits and holidays; and a 401(k) with company match. Occasional travel may be required for training and company functions. Compensation
$95,000 - $110,000 per year Disclaimer
The above information on this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required. Management reserves the right to assign or reassign schedules, duties, and responsibilities at any time. Note: Seniority level and employment type information is provided for reference. Seniority level
Executive Employment type
Full-time Job function
Management Referrals increase your chances of interviewing at FirstService Residential. Get notified about new General Manager jobs in Dallas, TX.
#J-18808-Ljbffr