Government Jobs
Bilingual Customer Service Representative
Government Jobs, Houston, Texas, United States, 77001
Child Support Specialist
Harris County $20.00 Hourly Houston, TX Regular Full-time Position Description Duties and Responsibilities: Respond to moderately complex telephone inquiries concerning child support and parenting time cases; provide case status and payment information; explain child support policies and procedures. Enter, retrieve, and update child support case information on the Texas Child Support Enforcement System (TXCSES). Make introductory calls on Focus on Collections and Services (FOCAS) cases as assigned. Screen incoming client calls according to departmental procedures in a courteous manner. When necessary, refer clients to other agencies from the referral list provided. Route other calls to the appropriate staff personnel in a timely manner. Ensure reception area is kept clean and organized. Ensure that clients sitting in the reception area conduct themselves appropriately. Make necessary client appointments and schedules. Maintain specific daily data on client requests, appointments, referrals, etc. Type and prepare appointment letters as necessary. Prepare and assemble incoming documents for scanning according to Enterprise Content Management (ECM) guidelines. Create scanned document batches. Import and convert documents into usable file formats as needed. Ensure, verify, and release batch information from scanning if accurate. Index documents and add any necessary metadata. Ensure images are properly identified and tied to the correct case metadata. Ensure all paper documents have been properly scanned and are available in Virtual Case Folder (VCF). Retrieve data from state level unidentifiable folder, as needed. Ensure images are assigned to the appropriate staff member for review. Prepare routine or periodic reports. Document, scan, and route to appropriate staff all incoming mail and facsimiles. Process office mail daily. All incoming mail must be stamped, sorted, scanned, indexed, and distributed daily per policy. Process outgoing mail daily. Monitor postage meter balance to ensure availability of funds. Route and distribute all case files to the proper location according to department procedures. Maintains the file room, ensuring that all documents are properly filed and court files are in their proper location. Prepare correspondence, appropriately distribute, and file documents Deliver and/or pick-up documents, reports, etc. from Domestic Relations Office and other County departments and buildings, as required. Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80%. Please see testing instructions in the General Information section below. High School Diploma or G.E.D. equivalent from an accredited educational institution. Two (2) years full-time customer service, receptionist, secretarial or child support experience required. Knowledge, Skills, and Abilities: Bilingual English and Spanish required. Must take the HRT Clerical Skills Test and score a minimum of 80%. Knowledge of Microsoft Word for Windows and Windows 2000/XP required. Strong communication and telephone skills. NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. General Information Register Online for the HRT Clerical Skills Test using the following link: Click the above link to the HRT Clerical Skills Test registration page. Click on "Apply" to submit your request for testing. You will receive a test invitation and instructions via email within 48 hours. You will have no more than 5 business days to access and complete testing. Your score will be automatically uploaded to your application. The test may be taken once every 30 days. Most recent test scores are retained for up to 6 months. Position Type and Typical Hours of Work: Regular Full-time Monday - Friday | 8:00 a.m. - 4:30 p.m. Salary: $20.00 Hourly Based on 26 Pay Periods Plus, benefits Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. Harris County Employee Benefits Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan. The following benefits are offered only to Harris County employees in regular (full-time) positions: Medical Coverage Dental Coverage Vision Coverage Wellness Plan Life Insurance Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Paid Time Off (PTO) Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service) Eleven (11) County-observed holidays One (1) floating holiday per year Paid Parental Leave* Sick Leave Retirement Savings Benefit
457 Deferred Compensation Plan The following benefits are available to Harris County employees in full-time and select part-time positions: Professional learning & development opportunities Retirement pension (TCDRS defined benefit plan) Flexible work schedule* METRO RideSponsor Program* * Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas. In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County Benefits & Wellness website: www.benefitsathctx.com
Harris County $20.00 Hourly Houston, TX Regular Full-time Position Description Duties and Responsibilities: Respond to moderately complex telephone inquiries concerning child support and parenting time cases; provide case status and payment information; explain child support policies and procedures. Enter, retrieve, and update child support case information on the Texas Child Support Enforcement System (TXCSES). Make introductory calls on Focus on Collections and Services (FOCAS) cases as assigned. Screen incoming client calls according to departmental procedures in a courteous manner. When necessary, refer clients to other agencies from the referral list provided. Route other calls to the appropriate staff personnel in a timely manner. Ensure reception area is kept clean and organized. Ensure that clients sitting in the reception area conduct themselves appropriately. Make necessary client appointments and schedules. Maintain specific daily data on client requests, appointments, referrals, etc. Type and prepare appointment letters as necessary. Prepare and assemble incoming documents for scanning according to Enterprise Content Management (ECM) guidelines. Create scanned document batches. Import and convert documents into usable file formats as needed. Ensure, verify, and release batch information from scanning if accurate. Index documents and add any necessary metadata. Ensure images are properly identified and tied to the correct case metadata. Ensure all paper documents have been properly scanned and are available in Virtual Case Folder (VCF). Retrieve data from state level unidentifiable folder, as needed. Ensure images are assigned to the appropriate staff member for review. Prepare routine or periodic reports. Document, scan, and route to appropriate staff all incoming mail and facsimiles. Process office mail daily. All incoming mail must be stamped, sorted, scanned, indexed, and distributed daily per policy. Process outgoing mail daily. Monitor postage meter balance to ensure availability of funds. Route and distribute all case files to the proper location according to department procedures. Maintains the file room, ensuring that all documents are properly filed and court files are in their proper location. Prepare correspondence, appropriately distribute, and file documents Deliver and/or pick-up documents, reports, etc. from Domestic Relations Office and other County departments and buildings, as required. Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80%. Please see testing instructions in the General Information section below. High School Diploma or G.E.D. equivalent from an accredited educational institution. Two (2) years full-time customer service, receptionist, secretarial or child support experience required. Knowledge, Skills, and Abilities: Bilingual English and Spanish required. Must take the HRT Clerical Skills Test and score a minimum of 80%. Knowledge of Microsoft Word for Windows and Windows 2000/XP required. Strong communication and telephone skills. NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. General Information Register Online for the HRT Clerical Skills Test using the following link: Click the above link to the HRT Clerical Skills Test registration page. Click on "Apply" to submit your request for testing. You will receive a test invitation and instructions via email within 48 hours. You will have no more than 5 business days to access and complete testing. Your score will be automatically uploaded to your application. The test may be taken once every 30 days. Most recent test scores are retained for up to 6 months. Position Type and Typical Hours of Work: Regular Full-time Monday - Friday | 8:00 a.m. - 4:30 p.m. Salary: $20.00 Hourly Based on 26 Pay Periods Plus, benefits Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. Harris County Employee Benefits Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan. The following benefits are offered only to Harris County employees in regular (full-time) positions: Medical Coverage Dental Coverage Vision Coverage Wellness Plan Life Insurance Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Paid Time Off (PTO) Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service) Eleven (11) County-observed holidays One (1) floating holiday per year Paid Parental Leave* Sick Leave Retirement Savings Benefit
457 Deferred Compensation Plan The following benefits are available to Harris County employees in full-time and select part-time positions: Professional learning & development opportunities Retirement pension (TCDRS defined benefit plan) Flexible work schedule* METRO RideSponsor Program* * Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas. In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County Benefits & Wellness website: www.benefitsathctx.com