City of Lake Alfred
Utility Billing Cashier - Bilingual Spanish Speaking
City of Lake Alfred, Lake Alfred, Florida, United States, 33850
Utility Billing Cashier
The City of Lake Alfred is seeking a customer-focused Utility Billing Cashier to join our Finance team. This position is responsible for handling customer transactions, assisting with account inquiries, and providing excellent service to residents and businesses. Work includes processing payments, resolving billing questions, and supporting general office functions under the direction of the Utility Billing Coordinator. Key Responsibilities:
Collect, process, and reconcile utility payments by mail, in person, or electronically. Respond to customer inquiries regarding bills, payments, and services. Resolve billing discrepancies and disputes professionally and promptly. Maintain accurate records of transactions, correspondence, and account updates. Answer the City's main telephone line and route calls appropriately. Receive, post, and distribute departmental mail. Provide notary services. Participate in team meetings and support continuous improvement efforts. Minimum Qualifications:
High school diploma or GED. One (1) year of administrative or clerical work experience. Bilingual, Spanish speaking. Licenses & Certifications:
Valid Florida Driver's License. Florida Public Notary (or ability to obtain). Knowledge, Skills & Abilities:
Knowledge of customer service principles and practices. Knowledge of clerical procedures, bookkeeping, and office systems. Strong computer and record-keeping skills with attention to detail. Ability to follow oral and written instructions accurately. Ability to work effectively with co-workers and the public. Strong communication and problem-solving skills. Additional Information:
This position requires in-office attendance and may be designated as mission-critical. Work involves mostly sedentary tasks with routine keyboard operations and occasional light physical activity. The City of Lake Alfred is an Equal Opportunity Employer and a Drug-Free Workplace.
The City of Lake Alfred is seeking a customer-focused Utility Billing Cashier to join our Finance team. This position is responsible for handling customer transactions, assisting with account inquiries, and providing excellent service to residents and businesses. Work includes processing payments, resolving billing questions, and supporting general office functions under the direction of the Utility Billing Coordinator. Key Responsibilities:
Collect, process, and reconcile utility payments by mail, in person, or electronically. Respond to customer inquiries regarding bills, payments, and services. Resolve billing discrepancies and disputes professionally and promptly. Maintain accurate records of transactions, correspondence, and account updates. Answer the City's main telephone line and route calls appropriately. Receive, post, and distribute departmental mail. Provide notary services. Participate in team meetings and support continuous improvement efforts. Minimum Qualifications:
High school diploma or GED. One (1) year of administrative or clerical work experience. Bilingual, Spanish speaking. Licenses & Certifications:
Valid Florida Driver's License. Florida Public Notary (or ability to obtain). Knowledge, Skills & Abilities:
Knowledge of customer service principles and practices. Knowledge of clerical procedures, bookkeeping, and office systems. Strong computer and record-keeping skills with attention to detail. Ability to follow oral and written instructions accurately. Ability to work effectively with co-workers and the public. Strong communication and problem-solving skills. Additional Information:
This position requires in-office attendance and may be designated as mission-critical. Work involves mostly sedentary tasks with routine keyboard operations and occasional light physical activity. The City of Lake Alfred is an Equal Opportunity Employer and a Drug-Free Workplace.