IT Desktop Support/AV Technician Job at C4 Technical Services in New York

IT Desktop Support Services/AV Technician Position
Contract
Onsite: NYC

Responsibilities
• Provide level II desktop support of PC equipment including laptops, desktops, virtual machines, software, printers, mobile devices and peripherals by troubleshooting and resolving standard technical problems; document, track and monitor incidents and work orders per set service level agreement standards; and provide timely feedback to customers during and upon resolution
• Provide level II support of Microsoft suite of products including M365 & Windows OS
• Troubleshoot, manage resolution, and develop root cause analysis for technology issues related to AV/VC equipment
• Overall accountability for maintenance and repair of AV equipment and PCs
• Perform routine preventative maintenance, daily equipment checks and resolve any technology issues in a timely manner
• Provide support of audio-visual equipment and facilitate onsite or virtual conferencing meetings (or both simultaneously)
• Other duties as assigned

Minimum Qualifications
• Undergraduate degree or equivalent work experience
• 3+ years of experience providing technical and audio/visual equipment support, desktop hardware support, desktop application and operating system software support
• Previous experience support C-Suite executives

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications
• Strong written and verbal communication skills
• Excellent customer service skills
• Strong organizational skills with attention to detail
• Excellent interpersonal and time management skills
• Technical execution of in-person, hybrid, and virtual events, meetings and tours
• Collaborate with event stakeholders to ensure event success
• Provide polished, professional customer service
• Learn and rehearse presentation content to ensure smooth transitions and understand content functionality
• Deploy presentation content to endpoints and test prior to events/meetings
• Network Experience: cabling, running patch cables, etc
• Ability to have a Flexible work schedule due to C-Suite support

Preferred Qualifications
• PBM/health care environment experience
• IT Customer Service experience
• Ticket tracking system experience