DentaQuest
Overview
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. The Lead Product Manager will play a critical role on our Product Management team, working day to day with engineers and Client User Experience and Design teams to re-architect and re-platform our adjudication application. You will partner with engineers, architects, business owners and product management team members and key areas across the organization to bring ideas from inception to delivery. The ideal candidate is a seasoned product manager with healthcare experience and a passion for helping our clients achieve lifetime financial security and live healthier lives. The opportunity is to lead and contribute to the product management effort for the re-platforming of the adjudication system as part of a modernization project. How you will contribute: What you will bring with you: Responsibilities
Solicit and gather information to categorize and prioritize user stories for the re-platforming and modernization of adjudication systems. Serve as the bridge between stakeholders and the development team to ensure clarity, alignment and successful implementation of the product vision. Partner with CIOs/CTOs to ensure IT product alignment with organizational needs. Drive IT solutions through change management and training programs. Represent the voice of the customer by synthesizing information from direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing. Lead backlog refinement, planning and estimation, balancing customer needs with engineering capacity. Mentor other product managers when needed or work with a scrum team as the product owner managing the product backlog. Make tough decisions, prioritize tasks, and guide the development team toward common product goals. Maintain a prioritized and refined product backlog that supports the company’s goals and objectives. Author feature briefs and user stories, conduct acceptance testing and create detailed release notes and wiki-based product documentation. Work independently applying leading product management skills, tools, practices, and techniques to all deliverables. Assist support teams to triage and assess production issues, perform impact analysis, and provide support to the engineering team to resolve issues. Be data-driven—contribute to the definition, data collection, and analysis of KPIs and product metrics in support of OKRs. Be flexible to master new topic areas quickly and be a team player with a strong work ethic. Qualifications
Proven experience with five or more years as a product manager, product owner or similar role in software development. Bachelor’s or Master’s degree in business management or technical field is preferred. Experience in product backlog management using Agile methodologies. Deep understanding of healthcare claims adjudication systems and workflow (claim intake, pre-adjudication, adjudication rule engine, EOB, EDI) is required. Experience aligning product roadmaps with business strategy; setting long-term goals and prioritizing features based on market trends and business value. Experience re-platforming enterprise applications to different platforms or cloud environments; knowledge of modern IT architecture and APIs. Experience in HealthTech and digital transformation initiatives. Product manager certification or equivalent experience, preferably CSPO or PSPO. Agile practitioner with strong experience using Jira for user stories and Confluence for product documentation. Collaborative and influential in engaging team members to accomplish objectives. Flexible to work in a fast-paced, dynamic environment; excellent verbal, presentation, and written communication skills. Benefits/HR technology or insurance experience is a plus but not required. Salary and Benefits
Salary: $97,900 - 146,900. The company emphasizes pay transparency and equity; actual base salary is determined by skills, qualifications, experience, education, and location. This position is eligible for a discretionary annual incentive award based on individual and business performance. The company offers comprehensive benefits and a flexible, inclusive work environment. Equal Opportunity
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We encourage applications from qualified individuals from all backgrounds. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For accommodations, please email thebrightside@sunlife.com. California residents should review our California Privacy Policy and Notice. Job Category: Product Owner. Posting End Date: 29/09/2025.
#J-18808-Ljbffr
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. The Lead Product Manager will play a critical role on our Product Management team, working day to day with engineers and Client User Experience and Design teams to re-architect and re-platform our adjudication application. You will partner with engineers, architects, business owners and product management team members and key areas across the organization to bring ideas from inception to delivery. The ideal candidate is a seasoned product manager with healthcare experience and a passion for helping our clients achieve lifetime financial security and live healthier lives. The opportunity is to lead and contribute to the product management effort for the re-platforming of the adjudication system as part of a modernization project. How you will contribute: What you will bring with you: Responsibilities
Solicit and gather information to categorize and prioritize user stories for the re-platforming and modernization of adjudication systems. Serve as the bridge between stakeholders and the development team to ensure clarity, alignment and successful implementation of the product vision. Partner with CIOs/CTOs to ensure IT product alignment with organizational needs. Drive IT solutions through change management and training programs. Represent the voice of the customer by synthesizing information from direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing. Lead backlog refinement, planning and estimation, balancing customer needs with engineering capacity. Mentor other product managers when needed or work with a scrum team as the product owner managing the product backlog. Make tough decisions, prioritize tasks, and guide the development team toward common product goals. Maintain a prioritized and refined product backlog that supports the company’s goals and objectives. Author feature briefs and user stories, conduct acceptance testing and create detailed release notes and wiki-based product documentation. Work independently applying leading product management skills, tools, practices, and techniques to all deliverables. Assist support teams to triage and assess production issues, perform impact analysis, and provide support to the engineering team to resolve issues. Be data-driven—contribute to the definition, data collection, and analysis of KPIs and product metrics in support of OKRs. Be flexible to master new topic areas quickly and be a team player with a strong work ethic. Qualifications
Proven experience with five or more years as a product manager, product owner or similar role in software development. Bachelor’s or Master’s degree in business management or technical field is preferred. Experience in product backlog management using Agile methodologies. Deep understanding of healthcare claims adjudication systems and workflow (claim intake, pre-adjudication, adjudication rule engine, EOB, EDI) is required. Experience aligning product roadmaps with business strategy; setting long-term goals and prioritizing features based on market trends and business value. Experience re-platforming enterprise applications to different platforms or cloud environments; knowledge of modern IT architecture and APIs. Experience in HealthTech and digital transformation initiatives. Product manager certification or equivalent experience, preferably CSPO or PSPO. Agile practitioner with strong experience using Jira for user stories and Confluence for product documentation. Collaborative and influential in engaging team members to accomplish objectives. Flexible to work in a fast-paced, dynamic environment; excellent verbal, presentation, and written communication skills. Benefits/HR technology or insurance experience is a plus but not required. Salary and Benefits
Salary: $97,900 - 146,900. The company emphasizes pay transparency and equity; actual base salary is determined by skills, qualifications, experience, education, and location. This position is eligible for a discretionary annual incentive award based on individual and business performance. The company offers comprehensive benefits and a flexible, inclusive work environment. Equal Opportunity
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We encourage applications from qualified individuals from all backgrounds. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For accommodations, please email thebrightside@sunlife.com. California residents should review our California Privacy Policy and Notice. Job Category: Product Owner. Posting End Date: 29/09/2025.
#J-18808-Ljbffr