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Customer Service Specialist
We are looking for a dedicated Customer Service Specialist to join our team in Syracuse, New York. This is a Contract-to-Permanent opportunity, ideal for professionals passionate about providing exceptional support and ensuring customer satisfaction. The role involves handling customer inquiries, managing requests efficiently, and maintaining accurate documentation. Responsibilities: Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively. Process orders accurately and ensure all customer requests are entered into the system properly. Maintain detailed and organized records of all customer interactions and transactions. Identify potential issues and provide timely solutions to enhance customer experience. Conduct research using computer systems to resolve customer concerns and deliver accurate information. Navigate multiple monitors and resolutions seamlessly while managing customer interactions. Communicate professionally and empathetically with customers to build trust and rapport. Handle both inbound and outbound calls as necessary to meet customer needs. Collaborate with team members to ensure consistent and high-quality service delivery. Requirements: Minimum of 2 years' experience in customer service, preferably in a call center environment. Proficiency in handling inbound and outbound calls with professionalism and efficiency. Strong skills in order entry and maintaining accurate records. Ability to identify and resolve problems using computer research tools. Experience working with multi-monitor setups and managing multiple resolutions. Excellent interpersonal and communication skills to interact effectively with customers. Detail-oriented approach to ensure accuracy in documentation and information delivery. Familiarity with customer service software and systems is preferred.
We are looking for a dedicated Customer Service Specialist to join our team in Syracuse, New York. This is a Contract-to-Permanent opportunity, ideal for professionals passionate about providing exceptional support and ensuring customer satisfaction. The role involves handling customer inquiries, managing requests efficiently, and maintaining accurate documentation. Responsibilities: Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively. Process orders accurately and ensure all customer requests are entered into the system properly. Maintain detailed and organized records of all customer interactions and transactions. Identify potential issues and provide timely solutions to enhance customer experience. Conduct research using computer systems to resolve customer concerns and deliver accurate information. Navigate multiple monitors and resolutions seamlessly while managing customer interactions. Communicate professionally and empathetically with customers to build trust and rapport. Handle both inbound and outbound calls as necessary to meet customer needs. Collaborate with team members to ensure consistent and high-quality service delivery. Requirements: Minimum of 2 years' experience in customer service, preferably in a call center environment. Proficiency in handling inbound and outbound calls with professionalism and efficiency. Strong skills in order entry and maintaining accurate records. Ability to identify and resolve problems using computer research tools. Experience working with multi-monitor setups and managing multiple resolutions. Excellent interpersonal and communication skills to interact effectively with customers. Detail-oriented approach to ensure accuracy in documentation and information delivery. Familiarity with customer service software and systems is preferred.