Retail Sales Associate Job at Cox Communications in Laguna Hills

Overview

Ever stepped into a retail store and had a phenomenal customer service experience? Cox Communications is looking for a Retail Sales Associate who creates those experiences; someone who connects easily with others and can drive sales while making customers feel special. If you love to learn, apply your knowledge to create mind-blowing customer satisfaction and connect customers with Cox's game-changing technology, products, and services. The role requires you to follow the retail routine of working some evenings, weekends, and holidays, reporting to the Store Manager, and taking guidance from the Assistant Store Manager and other team Specialists.

What You'll Do

• Explain and demonstrate product capabilities as well as offer suggestions based on customers' wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention
• Assist with the opening/closing of one of our store retail environments
• Properly handle cash
• Engage in workshops, special events, and product demos
• Support fellow sales agents when needed
• Continuously expand knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
• May be required to work in other locations in the same geographical area

Whats In It For You?

• As part of a customer loyalty-driven team, there is a variable targeted total compensation of $57,172 ($27.49/hr) while high earners (the top 10%) reach an average annual compensation of just over $74,4559 ($35.80/hr). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. Compensation includes a full-time hourly base rate of $19.00/hr plus monthly targeted commissions of $1,471. Employees also receive a ramp period of up to 2 months to adjust to commission earnings.
• We want you to feel cared for and respected, which starts with Cox's competitive pay plus uncapped commission plan and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more.
• Good work should be rewarded; Cox values people more than technology, aiming to ensure you feel recognized for your contributions. You will work alongside colleagues who "get you" and strive to create an environment where you can do you, with support from leadership to new hires.
• Growth opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses, potentially cultivating customer relationships in other sectors such as cleantech, health care, and new forms of transportation mobility.

Who You Are

Qualifications:

Minimum:

• HS diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

Preferred:

• Some college experience with a focus in sales, business and/or management
• One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)

• Experience selling Wireless/Mobile products
• Fluency in Spanish, both written and spoken

Other

Come join the Cox family of businesses and make your mark today!

Compensation range: USD 17.88 - 26.83 per hour.

Compensation & Benefits

Hourly pay rate is $17.88 - $26.83/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. This role is also eligible for an annual incentive/commission target of $17,652.00.

Benefits include: a minimum of sixteen hours of paid time off every month and seven paid holidays per year, plus additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, parental leave, and more.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.