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Job Title: Receptionist
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Overview
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. May be called upon to assist in other SPS service areas such as mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Main Functions
- Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
- Light facilities/hospitality work: assist customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May set up/take down conference rooms for meetings/events.
- Mail Service: cross-trained to assist mail services as needed (sorting/distributing mail, receiving/tracking packages).
Duties And Responsibilities
- Provide 5-star customer service to all employees and visitors (in all forms of communication).
- Answer incoming telephone calls and route callers to the appropriate person.
- Ensure all visitors sign and understand their responsibility for adhering to the corporation’s NDA.
- Log visitors into the registration system and activate temporary badges as needed.
- Issue facility access cards to employees and handle global calls with professionalism and discretion.
- Prioritize calls and escalate issues to the proper chain of command.
- Maintain current company phone and speed dial lists; train a back-up and provide guidance on policies and procedures.
- Notify employees of inbound deliveries or route to Mail Room as appropriate.
- Provide light administrative support (scheduling meeting rooms, ordering catering, assisting other teams with tasks).
- Follow up on loaned access cards and coordinate with Security if not returned by day end.
- Build professional relationships with customers and teams; maintain a neat and orderly reception area.
- Service and replenish barista, pantry, conference, kitchen, and meeting areas; perform meeting room setups as needed.
- Monitor office supplies and replenish/order accordingly; assist with copy/print orders and equipment as needed.
- Maintain professionalism and composure when interacting with callers/visitors; assess additional support needs for sensitive inquiries and provide back-of-house coverage as needed.
- Proactively seek additional work during downtime.
Competencies
- Driven by client satisfaction
- Integrity and strong business ethics
- Excellent communication skills
- Professional attitude and appearance; expert in customer service
- Good organizational skills; confidentiality
- Attention to detail; time management
- Results-oriented; works well with internal and external partners
- Fast learner; follows instructions and handles change/adverse situations
Qualifications And Education Requirements
- High School Diploma (or equivalent) required
- 1-3 years of prior work experience; strong preference for administrative/reception/concierge experience
- Ability to work assigned hours determined by the manager
- Excellent organizational and time management skills; problem-solving aptitude
- Strong written and verbal English communication skills
- Task-driven with a focus on customer satisfaction
- Ability to multi-task and prioritize; knowledge of computer-based systems (Multi-phone line systems, PC/Mac, MS Office, printers, scanners, fax, mail machines)
- Maintain professional appearance and adhere to policies and procedures
Physical Demands
- Ability to lift/move up to 40-60 lbs; mobility to stand, walk, bend, kneel for extended periods
- Manual dexterity for operating office equipment
Travel
None or negligible
Other Duties
This job description is not exhaustive; duties may change with or without notice.
Pay Range
$23 - $24 USD
What We Offer
- Career growth and opportunity to learn new skills
- Learning & development culture
- Talent recognition programs
- Comprehensive benefits including medical, dental, vision, FSA/HSA, insurance, 401k with match, PTO, and more
About SPS
SPS is an award-winning employer offering outsourcing solutions leveraging Intelligent Automation in more than 22 countries. Our services include Mailroom Management, Office Services, and more. SPS commits to equal employment opportunities and inclusive culture. We provide reasonable accommodations in hiring and employment for individuals with disabilities.
EEO SPS provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, military status, or any other status protected by law.
Colorado note: Applications may be reviewed for a minimum of 5 days from posting date. Applicants are prohibited from using real-time AI tools during interviews. SPS offers accommodations in the hiring process for disabilities.