Overview
Receptionist role at SPS. The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Maintains a professional image of the company by providing prompt, courteous, and efficient service. May be cross-trained to assist in other SPS service areas such as mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company.
Responsibilities
- Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
- Light facilities/hospitality work: assist customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies, and help set up/take down conference rooms for meetings/events.
- Mail Service: cross-trained to assist mail services as needed, including sorting/distributing mail and receiving/tracking packages.
- Provide 5-star customer service to all employees and visitors (in all forms of communication).
- Answer inbound telephone calls and route callers to the appropriate person.
- Ensure visitors sign and understand their responsibilities for adhering to the corporation’s NDA.
- Log visitors into the registration system and activate temporary badges as needed.
- Issue facility access cards to employees and manage global calls with professionalism.
- Prioritize calls and escalate issues to the proper chain of command.
- Maintain up-to-date phone and speed dial lists; train a back-up and provide guidance on policies and procedures.
- Notify employees of inbound deliveries or direct them to the Mail Room as appropriate.
- Provide light administrative support (e.g., scheduling meeting rooms, ordering catering, assisting other teams with tasks).
- Track loaned access cards and coordinate with Security for returns.
- Build professional relationships with customers and other teams; keep the reception area neat and orderly.
- Service and replenish barista, pantry, conference, kitchen, and meeting areas; perform meeting room setups.
- Monitor office supplies, replenish and order as needed; assist with copy/print orders and equipment maintenance.
- Maintain professionalism and composure when interacting with callers/visitors; handle sensitive inquiries appropriately and provide back-office coverage as needed.
- Proactively seek additional work during downtime.
Qualifications And Education
- High School Diploma (or equivalent) required.
- 1-3 years prior work experience; strong preference for administrative/reception/concierge experience.
- Ability to work assigned hours as determined by the manager.
- Excellent organizational and time management skills; analytical and problem-solving abilities.
- Excellent written and verbal English communication skills.
- Strong task-driven personality focused on customer satisfaction.
- Ability to multi-task and prioritize tasks and customer needs.
- Knowledge or ability to learn computer-based systems (multi-phone line systems, PC/Mac, MS Office, copiers/scanners, fax/mail machines, etc.).
- Maintain professional appearance and adhere to policies and procedures.
Physical Demands
- Ability to lift/move up to 40 lbs frequently; may handle packages up to 60 lbs on a cart.
- Ability to walk, bend, kneel, stand, and sit for extended periods; manual dexterity for operating office machinery.
Travel
None or negligible
What We Offer
- Career Growth: opportunities to learn new skills and pursue various career opportunities.
- Learning & Development: a culture that promotes ongoing development.
- Recognition: programs to recognize talent at all levels.
- Benefits: Medical, Dental, Vision, HSAs/FSAs, Life Insurance, Disability, 401k with matching, paid time off, and other benefits. Note: benefit offerings may vary by role and hours.
About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our services include Mailroom Management, Office Services (Reception, Lobby Concierge, Conference Room Management), and Document Processing. Our clients span banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is committed to equal employment opportunities and an inclusive work environment. Colorado applicants: postings may remain open to ensure a robust applicant pool. We provide reasonable accommodations in the hiring process for individuals with disabilities.
To view our privacy policy, see the Data Privacy Statement. By submitting an application, you certify that the information is true and complete to the best of your knowledge and that you have not knowingly withheld information that could affect your hiring chances. False information or omissions can be grounds for rejection or termination if employed.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Outsourcing and Offshoring Consulting