Capital One
Full Time Branch Ambassador- Central Suffolk Area
Capital One, Bohemia, New York, United States, 11716
Overview
Full Time Branch Ambassador- Central Suffolk Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives—not the other way around. As a Branch Ambassador, you'll use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. You will resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable with a growth mindset and customer experience obsession. Our Branch team exists to enhance the financial lives of people in the communities we serve. We0re not just looking to fill open positions—we seek outgoing, passionate people who want to be part of this reimagined banking experience. Responsibilities
Use your people skills to connect with customers and help with technology challenges, casual conversations, or showcasing services and products. Assist customers in determining personal and business financial needs and refer them to experts to guide their financial journey. Ensure compliance with audit and security policies and procedures in accordance with Bank policy and Federal regulations. Support customers in all areas of the branch, including cash handling and service needs, and rotate within the branch based on customer needs. Contribute to an improved retail customer experience with fewer handoffs, striving to be the expert in all areas. Be curious and eager to learn about Capital One products, services, and experiences to help guide customers toward their financial goals. Demonstrate digital savvy by educating customers on mobile and online experiences and guiding them through the branch’s tech tools. Work as part of an energized team of banking professionals and help inspire teammates. Research and answer customer inquiries using various tools to enhance retention and engagement and recommend appropriate solutions. Be willing to travel between branches in the assigned local area to support the market. Basic Qualifications
High School Diploma, GED, or Equivalent Certification At least 1 year of Retail, Sales or Customer Service experience At least 6 months of cash handling experience Preferred Qualifications
Associate's degree 2+ years of Retail, Sales, or Banking Experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salaries, Locations and Benefits
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Bay Shore, NY: $51,542 - $54,600 for Branch Ambassador Bohemia, NY: $51,542 - $54,600 for Branch Ambassador Commack, NY: $51,542 - $54,600 for Branch Ambassador Lake Grove, NY: $51,542 - $54,600 for Branch Ambassador Ronkonkoma, NY: $51,542 - $54,600 for Branch Ambassador Shirley, NY: $51,542 - $54,600 for Branch Ambassador Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered at the time of hire will be reflected in the offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws and regulations regarding criminal background inquiries. If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential as required to provide needed accommodations. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Positions posted in Canada, the United Kingdom, and the Philippines are for respective Capital One entities.
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Full Time Branch Ambassador- Central Suffolk Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives—not the other way around. As a Branch Ambassador, you'll use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. You will resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable with a growth mindset and customer experience obsession. Our Branch team exists to enhance the financial lives of people in the communities we serve. We0re not just looking to fill open positions—we seek outgoing, passionate people who want to be part of this reimagined banking experience. Responsibilities
Use your people skills to connect with customers and help with technology challenges, casual conversations, or showcasing services and products. Assist customers in determining personal and business financial needs and refer them to experts to guide their financial journey. Ensure compliance with audit and security policies and procedures in accordance with Bank policy and Federal regulations. Support customers in all areas of the branch, including cash handling and service needs, and rotate within the branch based on customer needs. Contribute to an improved retail customer experience with fewer handoffs, striving to be the expert in all areas. Be curious and eager to learn about Capital One products, services, and experiences to help guide customers toward their financial goals. Demonstrate digital savvy by educating customers on mobile and online experiences and guiding them through the branch’s tech tools. Work as part of an energized team of banking professionals and help inspire teammates. Research and answer customer inquiries using various tools to enhance retention and engagement and recommend appropriate solutions. Be willing to travel between branches in the assigned local area to support the market. Basic Qualifications
High School Diploma, GED, or Equivalent Certification At least 1 year of Retail, Sales or Customer Service experience At least 6 months of cash handling experience Preferred Qualifications
Associate's degree 2+ years of Retail, Sales, or Banking Experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salaries, Locations and Benefits
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Bay Shore, NY: $51,542 - $54,600 for Branch Ambassador Bohemia, NY: $51,542 - $54,600 for Branch Ambassador Commack, NY: $51,542 - $54,600 for Branch Ambassador Lake Grove, NY: $51,542 - $54,600 for Branch Ambassador Ronkonkoma, NY: $51,542 - $54,600 for Branch Ambassador Shirley, NY: $51,542 - $54,600 for Branch Ambassador Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered at the time of hire will be reflected in the offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws and regulations regarding criminal background inquiries. If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential as required to provide needed accommodations. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Positions posted in Canada, the United Kingdom, and the Philippines are for respective Capital One entities.
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