Robert Half
Robert Half is hiring: Customer Service Representative in Piscataway
Robert Half, Piscataway, NJ, US, 08854
Job Description
Job Description
We are looking for a dedicated and success-driven Customer Service Representative to join our team in Piscataway, New Jersey. This is a long-term contract position, offering the opportunity to provide exceptional support to customers while representing our brand's commitment to quality and service. The ideal candidate will thrive in a fast-paced environment and take pride in delivering solutions that enhance customer satisfaction.
Responsibilities:
• Respond to inbound customer inquiries with professionalism and efficiency, ensuring their needs are met promptly.
• Resolve customer complaints and issues with empathy, striving to achieve a positive outcome for each interaction.
• Process orders, returns, and exchanges accurately, maintaining clear communication with customers throughout the transaction.
• Utilize software such as Zendesk and Shopify to manage customer interactions and maintain detailed records.
• Collaborate with internal teams, including sales and logistics, to ensure seamless service delivery.
• Collect and relay customer feedback to support continuous improvement in products and services.
• Maintain a comprehensive understanding of the company’s product offerings to provide accurate recommendations and information.
• Uphold the company’s values and brand image in all customer interactions, fostering trust and loyalty.
• Schedule appointments and manage customer follow-ups to ensure timely resolutions.
• Perform data entry tasks to keep customer records up-to-date and organized.• Minimum of 2 years of experience in customer service, preferably in a call center environment.
• Proficiency with Zendesk and Shopify software is highly preferred.
• Strong verbal and written communication skills with fluency in English.
• High school diploma or equivalent educational qualification.
• Ability to multitask effectively and work in a fast-paced setting.
• Familiarity with Microsoft Excel and Word for data entry and documentation purposes.
• Passion for sports and an understanding of related products is a plus.
• Flexibility to accommodate various shift schedules, including weekends and holidays.
Responsibilities:
• Respond to inbound customer inquiries with professionalism and efficiency, ensuring their needs are met promptly.
• Resolve customer complaints and issues with empathy, striving to achieve a positive outcome for each interaction.
• Process orders, returns, and exchanges accurately, maintaining clear communication with customers throughout the transaction.
• Utilize software such as Zendesk and Shopify to manage customer interactions and maintain detailed records.
• Collaborate with internal teams, including sales and logistics, to ensure seamless service delivery.
• Collect and relay customer feedback to support continuous improvement in products and services.
• Maintain a comprehensive understanding of the company’s product offerings to provide accurate recommendations and information.
• Uphold the company’s values and brand image in all customer interactions, fostering trust and loyalty.
• Schedule appointments and manage customer follow-ups to ensure timely resolutions.
• Perform data entry tasks to keep customer records up-to-date and organized.• Minimum of 2 years of experience in customer service, preferably in a call center environment.
• Proficiency with Zendesk and Shopify software is highly preferred.
• Strong verbal and written communication skills with fluency in English.
• High school diploma or equivalent educational qualification.
• Ability to multitask effectively and work in a fast-paced setting.
• Familiarity with Microsoft Excel and Word for data entry and documentation purposes.
• Passion for sports and an understanding of related products is a plus.
• Flexibility to accommodate various shift schedules, including weekends and holidays.