New Jersey Staffing
Customer Service Representative
We are looking for a dedicated and success-driven Customer Service Representative to join our team in Piscataway, New Jersey. This is a long-term contract position, offering the opportunity to provide exceptional support to customers while representing our brand's commitment to quality and service. The ideal candidate will thrive in a fast-paced environment and take pride in delivering solutions that enhance customer satisfaction. Responsibilities: Respond to inbound customer inquiries with professionalism and efficiency, ensuring their needs are met promptly. Resolve customer complaints and issues with empathy, striving to achieve a positive outcome for each interaction. Process orders, returns, and exchanges accurately, maintaining clear communication with customers throughout the transaction. Utilize software such as Zendesk and Shopify to manage customer interactions and maintain detailed records. Collaborate with internal teams, including sales and logistics, to ensure seamless service delivery. Collect and relay customer feedback to support continuous improvement in products and services. Maintain a comprehensive understanding of the company's product offerings to provide accurate recommendations and information. Uphold the company's values and brand image in all customer interactions, fostering trust and loyalty. Schedule appointments and manage customer follow-ups to ensure timely resolutions. Perform data entry tasks to keep customer records up-to-date and organized. Requirements: Minimum of 2 years of experience in customer service, preferably in a call center environment. Proficiency with Zendesk and Shopify software is highly preferred. Strong verbal and written communication skills with fluency in English. High school diploma or equivalent educational qualification. Ability to multitask effectively and work in a fast-paced setting. Familiarity with Microsoft Excel and Word for data entry and documentation purposes. Passion for sports and an understanding of related products is a plus. Flexibility to accommodate various shift schedules, including weekends and holidays.
We are looking for a dedicated and success-driven Customer Service Representative to join our team in Piscataway, New Jersey. This is a long-term contract position, offering the opportunity to provide exceptional support to customers while representing our brand's commitment to quality and service. The ideal candidate will thrive in a fast-paced environment and take pride in delivering solutions that enhance customer satisfaction. Responsibilities: Respond to inbound customer inquiries with professionalism and efficiency, ensuring their needs are met promptly. Resolve customer complaints and issues with empathy, striving to achieve a positive outcome for each interaction. Process orders, returns, and exchanges accurately, maintaining clear communication with customers throughout the transaction. Utilize software such as Zendesk and Shopify to manage customer interactions and maintain detailed records. Collaborate with internal teams, including sales and logistics, to ensure seamless service delivery. Collect and relay customer feedback to support continuous improvement in products and services. Maintain a comprehensive understanding of the company's product offerings to provide accurate recommendations and information. Uphold the company's values and brand image in all customer interactions, fostering trust and loyalty. Schedule appointments and manage customer follow-ups to ensure timely resolutions. Perform data entry tasks to keep customer records up-to-date and organized. Requirements: Minimum of 2 years of experience in customer service, preferably in a call center environment. Proficiency with Zendesk and Shopify software is highly preferred. Strong verbal and written communication skills with fluency in English. High school diploma or equivalent educational qualification. Ability to multitask effectively and work in a fast-paced setting. Familiarity with Microsoft Excel and Word for data entry and documentation purposes. Passion for sports and an understanding of related products is a plus. Flexibility to accommodate various shift schedules, including weekends and holidays.