Ascend Nonprofit Solutions
Freedom Communities - Family Success Coach
Ascend Nonprofit Solutions, Charlotte, North Carolina, United States, 28202
Job Description
Job Description
Position Title: Family Success Coach Reports To: Chief Impact Officer Job Type: Full-Time, Salaried Exempt Schedule: Monday to Friday, some evenings and weekends each month
About Freedom Communities
(www.FreedomCommunities.com) Our mission at Freedom Communities (FC) is to drive holistic family and community transformation through innovative programs and real estate investments in the Freedom Drive Corridor. Limiting our geographic service area allows us to go deep and work holistically, addressing the interconnections of a person's housing, education, mental and physical health, employment and network of support. With a tagline of "family-centered community transformation," we invest simultaneously in families and in infrastructure so that as families transform, their community does, too. Research shows that children cannot thrive in homes where their parents struggle economically, and low-income parents cannot succeed without meaningful support for their children. We center our programmatic work around a two-generation approach combining parent and child interventions to build family strength and optimal child development. Our primary demographic is mothers with children aged 12 and below. We believe they have the most potential to impact the next generation but the least amount of access to resources to do so. We created our Moms Moving Forward (MMF) program in response. MMF is a cash incentive program to drive upward mobility for mothers living in the Freedom Drive Corridor with at least one child under the age of 12. Our MMF program creates family stability by providing mothers with tools, mindset, and support network to transform their whole household. Through our 12-month, cohort-based program, women build sisterhood to help sustain their progress and get paid for their participation, removing barriers and rewarding progress. We employ Family Case Managers to work with moms and their children to set and meet goals to move their families forward. To date, we have launched 13 cohorts.
Role Overview The Family Success Coach plays a pivotal role in guiding families toward sustainable progress. This is not a traditional case management role, it's a coaching-centered position focused on building trust, unlocking potential, and helping families chart a path toward self-sufficiency. The ideal candidate is a strategic motivator, a resource connector, and a compassionate listener who thrives in a dynamic, mission-driven environment.
Key Responsibilities Recruit and onboard cohorts of 15+ mothers annually into the MMF program, ensuring clarity around expectations and graduation criteria. Facilitate monthly workshops and cohort-based activities that promote skill-building, peer support, and goal achievement. Conduct weekly one-on-one coaching sessions with each participant, documenting progress and insights in Apricot (case management database). Support participants in setting and achieving SMART goals across domains including housing, education, employment, financial stability, parenting, and health. Maintain accurate and timely documentation in Apricot (case management database). Responsible for coordination and execution of the various elements relating to the retreats. Serve as retreat host for assigned cohort ensuring the coordination of meals, volunteers, childcare, transportation, etc. and deal with issues as they arise. Maintain strong referral relationships with community partners and ensure follow-through on resource connections. Participate in weekly MMF team meetings, bi-weekly FC staff meetings, and weekly supervision sessions. Engage in ongoing professional development through EMPath Mobility Mentoring® and other relevant training opportunities. Collaborate cross-functionally with FC staff to plan and execute events, initiatives, and cohort activities that align with organizational goals. Contribute to organizational learning by sharing insights, trends, and participant stories that inform FC's broader strategy.
Desired Qualifications Bachelor's degree in Social Work, Psychology, Public Health, or related field. 5+ years of experience in case management, life coaching, of life navigation. Life Coach Certification (preferred). Strong facilitation, coaching, and motivational interviewing skills. Effective communication skills, both written and verbal. Highly organized, data-driven, and comfortable in a fast-paced, collaborative environment. Deep cultural competence and emotional intelligence. Passion for equity, family empowerment, and place-based transformation. Proficiency in Google Workspace and case management platforms.
No calls, emails, or visits please . For immediate consideration, please formally apply online and provide a resume and cover letter. The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.
Job Description
Position Title: Family Success Coach Reports To: Chief Impact Officer Job Type: Full-Time, Salaried Exempt Schedule: Monday to Friday, some evenings and weekends each month
About Freedom Communities
(www.FreedomCommunities.com) Our mission at Freedom Communities (FC) is to drive holistic family and community transformation through innovative programs and real estate investments in the Freedom Drive Corridor. Limiting our geographic service area allows us to go deep and work holistically, addressing the interconnections of a person's housing, education, mental and physical health, employment and network of support. With a tagline of "family-centered community transformation," we invest simultaneously in families and in infrastructure so that as families transform, their community does, too. Research shows that children cannot thrive in homes where their parents struggle economically, and low-income parents cannot succeed without meaningful support for their children. We center our programmatic work around a two-generation approach combining parent and child interventions to build family strength and optimal child development. Our primary demographic is mothers with children aged 12 and below. We believe they have the most potential to impact the next generation but the least amount of access to resources to do so. We created our Moms Moving Forward (MMF) program in response. MMF is a cash incentive program to drive upward mobility for mothers living in the Freedom Drive Corridor with at least one child under the age of 12. Our MMF program creates family stability by providing mothers with tools, mindset, and support network to transform their whole household. Through our 12-month, cohort-based program, women build sisterhood to help sustain their progress and get paid for their participation, removing barriers and rewarding progress. We employ Family Case Managers to work with moms and their children to set and meet goals to move their families forward. To date, we have launched 13 cohorts.
Role Overview The Family Success Coach plays a pivotal role in guiding families toward sustainable progress. This is not a traditional case management role, it's a coaching-centered position focused on building trust, unlocking potential, and helping families chart a path toward self-sufficiency. The ideal candidate is a strategic motivator, a resource connector, and a compassionate listener who thrives in a dynamic, mission-driven environment.
Key Responsibilities Recruit and onboard cohorts of 15+ mothers annually into the MMF program, ensuring clarity around expectations and graduation criteria. Facilitate monthly workshops and cohort-based activities that promote skill-building, peer support, and goal achievement. Conduct weekly one-on-one coaching sessions with each participant, documenting progress and insights in Apricot (case management database). Support participants in setting and achieving SMART goals across domains including housing, education, employment, financial stability, parenting, and health. Maintain accurate and timely documentation in Apricot (case management database). Responsible for coordination and execution of the various elements relating to the retreats. Serve as retreat host for assigned cohort ensuring the coordination of meals, volunteers, childcare, transportation, etc. and deal with issues as they arise. Maintain strong referral relationships with community partners and ensure follow-through on resource connections. Participate in weekly MMF team meetings, bi-weekly FC staff meetings, and weekly supervision sessions. Engage in ongoing professional development through EMPath Mobility Mentoring® and other relevant training opportunities. Collaborate cross-functionally with FC staff to plan and execute events, initiatives, and cohort activities that align with organizational goals. Contribute to organizational learning by sharing insights, trends, and participant stories that inform FC's broader strategy.
Desired Qualifications Bachelor's degree in Social Work, Psychology, Public Health, or related field. 5+ years of experience in case management, life coaching, of life navigation. Life Coach Certification (preferred). Strong facilitation, coaching, and motivational interviewing skills. Effective communication skills, both written and verbal. Highly organized, data-driven, and comfortable in a fast-paced, collaborative environment. Deep cultural competence and emotional intelligence. Passion for equity, family empowerment, and place-based transformation. Proficiency in Google Workspace and case management platforms.
No calls, emails, or visits please . For immediate consideration, please formally apply online and provide a resume and cover letter. The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.