Job Description
We are looking for a dedicated Receptionist to assist with us in Towson, MD. In this long-term position, you will play a vital role as the first point of contact for visitors and callers, ensuring smooth communication and attentive assistance. This is a great opportunity to contribute to the operations of a local government office while developing your administrative skills.
Responsibilities:
• Greet visitors and direct them to the appropriate personnel or departments in an attentive manner.
• Answer and manage a multi-line phone system, ensuring calls are handled efficiently and routed correctly.
• Respond to inbound calls promptly, providing accurate information or transferring inquiries as needed.
• Maintain the reception area, ensuring it is organized and welcoming for guests and staff.
• Assist with administrative tasks such as filing, data entry, and scheduling as requested.
• Handle confidential information with discretion and professionalism.
• Collaborate with team members to support daily office operations and workflows.
• Monitor incoming communications and prioritize tasks to ensure timely responses.
• Provide excellent customer service to both internal and external stakeholders.
• Follow established procedures and guidelines to ensure consistent and high-quality service delivery.
• Previous experience working as a receptionist or in a similar administrative role.• Proficiency in operating multi-line phone systems and switchboards with up to 10 lines.
• Strong communication skills, both verbal and written, with a focus on professionalism.
• Ability to manage inbound calls efficiently and provide accurate information to callers.
• Excellent organizational skills to maintain a tidy and functional reception area.
• Familiarity with basic office software and equipment.
• High level of discretion when handling sensitive or confidential information.
• Strong customer service mindset with the ability to interact effectively with a diverse range of individuals.