TECHEAD is hiring: Human Resources Specialist in Richmond

Overview

HR Service Specialist | 21771 – West End Location – Contract – Local Candidates Only

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Base pay range

$18.50/hr - $19.50/hr

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TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.

HR Service Specialist | 21771

West End Location

Contract

Local Candidates Only

Responsibilities

• The Human Resources Service Specialist is responsible for providing exceptional customer service and support to team members across the lines of business. This role serves as the first point of contact for employees and managers seeking HR related assistance.
• Manage and complete all incoming HR case inquiries within a time frame of 24-48 hours ensuring timely and accurate resolution.
• Provide excellent customer service by actively listening and asking probing questions to fully understand requests and follow through on completion.
• Provide timely and accurate information, guidance, and support to employees and managers through various communication channels, such as phone and case management system.
• Handle and resolve complex employee inquiries and issues, escalating to the appropriate HR team members when necessary.
• Consistently and accurately utilize the case management system to create, modify, and close resolved issues.
• Document interactions with customers clearly and concisely using proper documentation; preserve employee confidentiality when reviewing or discussing employee data.
• Act with a sense of urgency and prioritize workflow based on issue type.
• Provide accurate information to team members by leveraging information in the system knowledge base.
• Performs other duties as assigned and participate in special projects to support the company’s mission and department; accept alternate assignments as required.

Requirements

Education: High School Diploma or Equivalent. Preferred: Some college coursework in HR or related field.

Experience: 0-1 years of experience in a call center or area with high volume of telephone inquiries.

Skills and Abilities:

• Aptitude for technology and comfort with multiple systems.
• Excellent listening and communication skills with ability to provide high quality customer service.
• Team-focused, self-motivated, and able to work with minimal supervision.
• Ability to multi-task in a fast-paced environment while being detail oriented.
• Cultural responsiveness and commitment to diversity, equity, and inclusion.
• Preferred: Ability to maintain confidentiality and professionalism under any situation.

About TECHEAD

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. We focus on building and maintaining relationships with our employees and clients.

EEO: TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable laws.

For more information on TECHEAD, please visit www.techead.com.

No second parties will be accepted.

Job Function & Industry

• Job Function: Human Resources
• Industry: Hospitals and Health Care

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