Inside Higher Ed is hiring: IT Support Assistant in Baltimore

Responsibilities and Duties

• Aids with Parking, Transportation, & Postal Services operational hardware & software; makes entry level adjustments to, and helps install & configure equipment such as computing devices of all types (PCs, microcomputers, laptops, scanners, printers, etc.); communication technology (telephones and equipment); and computer peripherals and related equipment (including equipment to support multimedia applications such as video, audio, and conferencing).
• Performs routine system operations and administration such as monitoring software and hardware system activities and updating logs for a parking management system, license plate recognition (LPR) system, LCD displays, shuttle AVL/GPS equipment; key access equipment; radios; garage counter system; gate system; shuttle camera system; pay stations; and pay-by-phone app.
• Operates a computer and cloud-based systems in performing work, including problem logs and help desk systems.
• Assists IT Hardware & Software Specialist with data storage operations; transfers data between media/formats; performs routine backup and recovery tasks.
• As directed, makes minor adjustments and implements routine technical updates to hardware and software (including networks, operating systems, applications software, etc.).
• Maintains records, such as inventory records and records of assignments and use of technical equipment.
• Provides initial troubleshooting and problem-solving for Parking, Transportation, & Postal Services.
• Communicates with technology and non-technical staff to understand the details of IT work orders and the nature of the issues.
• Assists with testing software, hardware, and other peripherals to check their capacity and capability to perform as specified, ensuring no negative impact on operations or customers; reports findings.
• Informs IT Hardware & Software Specialist or designee regarding software and hardware repairs. Documents findings and actions in appropriate logs/software systems. Follows up to ensure issues are resolved.
• Performs simple repairs such as replacing PCs, peripherals, and communication equipment and/or component parts (e.g., boards, cards, monitors, cables) and tunes/adjusts components to correct malfunctions.
• Aids with orientation and training of new staff in Parking, Transportation, & Postal Services for software and/or hardware training (where applicable).
• Other duties as assigned: provide administrative support (e.g., answering phones during peak times) and assist with major department-related events as support staff.

Qualifications and Skills

• High School Diploma or equivalent.
• One year of experience with the types of hardware and/or software to be supported.
• Except for qualifications established by law, additional related experience and formal education may be substituted for the education or experience requirement on a year-for-year basis, with 30 college credits being equivalent to one year of experience.

Organization: Operations

Primary Location: Main Campus

Job Posting: Sep 9, 2025