Alphabe Insight Inc is hiring: Call Center Representative in Cincinnati

Overview

At Shine Social Brand, based in Cincinnati, OH, we are a growing communications company dedicated to delivering exceptional customer experiences through innovative call center solutions. Our mission is to create meaningful conversations that drive success for our clients while fostering a collaborative and supportive work environment for our team.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide accurate information about products, services, or account status
• Resolve customer concerns and escalate complex issues when necessary
• Document customer interactions and maintain detailed records
• Follow communication scripts and standard procedures
• Meet performance goals, including call handling time and customer satisfaction

Qualifications

• High school diploma or equivalent (required)
• Previous experience in a call center or customer service role (preferred)
• Strong verbal communication and active listening skills
• Ability to multitask and manage time effectively
• Proficient with basic computer systems and data entry
• Positive attitude and a customer-centric mindset

Benefits

• Competitive salary: $49,000 - $52,000 per year
• Clear growth opportunities within the company
• Hands-on training and skills development programs
• Supportive and team-oriented work culture
• Consistent Monday to Friday schedule (no weekends)