Robert Half is hiring: IT Support in Tacoma

Robert Half is searching for an IT Support Specialist with strong client-facing skills to provide hands-on technical support a client in Managed Services. This role is highly interactive, requiring someone who can balance technical troubleshooting with excellent customer service. The position focuses on Tier I and Tier II support, with Tier III escalations managed by system administrators.

Job Details:

Duration: 6 months contract to hire

Schedule: Monday – Friday 8 to 5pm PST

Location: Hybrid – remote primary (Main office is in Tacoma)

Responsibilities:

• Provide day-to-day end-user support for hardware, software, and applications
• Troubleshoot and resolve issues related to Windows and Mac desktop environments
• Support Microsoft 365 and Azure services, including user administration, access management, and application support
• Assist with basic to intermediate networking tasks, including switches, firewalls, VPNs, DHCP/DNS, and routing
• Manage and troubleshoot Windows Server environments
• Support mobile devices through Intune or similar MDM solutions
• Write and execute basic PowerShell scripts for automation and administrative tasks
• Document issues, solutions, and best practices within ticketing systems (experience with ConnectWise a plus)
• Collaborate with Tier III system administrators on escalated issues
• Provide excellent customer service in a client-facing role, ensuring timely and clear communication

Qualifications:

• 2+ years of Tier I/II IT support experience in a professional environment
• Strong knowledge of Microsoft Azure (IaaS, PaaS, networking, AD/Azure AD/Entra ID)
• Hands-on experience with Microsoft 365 administration
• Familiarity with Windows Server environments and desktop OS support (Windows and Mac)
• Understanding of networking fundamentals: VPNs, NAT, routing, DHCP/DNS
• Experience with virtualization platforms such as VMware or Hyper-V
• Knowledge of PowerShell scripting for basic automation tasks
• Experience with ticketing systems (ConnectWise or similar)
• Excellent communication and customer service skills

Preferred:

• Experience supporting mobile device management (Intune or equivalent)
• Exposure to OAuth and modern authentication methods