Internet Brands is hiring: Call Center Representative in Minneapolis

Overview

Premier Disability Services, an Internet Brands company, is a growing full‑service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process in all 50 states. Our services have helped over 100,000 individuals file their applications successfully. We are seeking qualified Call Center Representatives to join our high‑volume call center team based in Minneapolis, MN.

Terms: Full‑Time. This is an hourly, non‑exempt position.

Hours of operation: Monday through Friday 8:00am – 8:00pm

Location: Office located in Brooklyn Park, MN

Compensation: Remote employees $16/hr; in‑office employees $20/hr. Opportunity to earn up to $500 per month in performance bonuses.

Responsibilities

• Providing accurate information for incoming customer/client callers regarding disability claim status.
• Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
• Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
• Navigate multiple computer windows to access several systems in a proficient manner.
• Handle all callers with efficiency, courtesy and respect.
• Meet daily metric goals and monthly audits.

What we’re looking for

• Two (2) years of high‑volume call center experience
• Two (2) years of Customer Service/Sales experience preferred

Qualities

• Ability to retain information and learn new systems quickly
• Commitment to strong attendance
• Strong computer knowledge and typing skills at least 50 WPM
• Ability to handle high call volume while deescalating scenarios through conflict resolution
• Sharp attention to detail and high accuracy
• Strong analytical skills to review documents and reach sound decisions
• Ability to meet multiple performance targets (accuracy, call quality, timeliness, productivity)

What we offer

• Medical, Dental and Vision insurance
• PTO and paid holidays
• Cafeteria onsite and subsidized lunch
• Opportunities to grow within the company

We provide a comprehensive benefits package to support health and well‑being, including medical, dental, and vision coverage, FSA options, disability and life insurance, a 401(k) with company match, PTO, paid holidays, commuter benefits, EAP, well‑being coaching, and voluntary benefits. For more details, inquire during the interview process.

Internet Brands, headquartered in El Segundo, CA, is a fully integrated online media and software services company focused on four verticals: Health, Automotive, Legal, and Home/Travel. Our properties include WebMD, Medscape, Henry Schein ONE, Nolo, Avvo, Martindale, CarsDirect, Fodor’s Travel, and more. Internet Brands is a portfolio company of KKR and Warburg Pincus. Internet Brands and its wholly owned affiliates are an equal opportunity employer.