Entertainment Travel Associates
CUstomer Service Assistant
Entertainment Travel Associates, New Orleans, Louisiana, United States, 70123
Job Description
Location:
New Orleans, LA
Reports To:
Customer Service Manager
Job Type:
Full-time
Summary
The Customer Service Assistant supports the customer service team by handling a variety of clerical, communication, and administrative tasks. The goal is to ensure customers receive timely, accurate, and courteous assistance, thereby maintaining high satisfaction and loyalty.
Key Duties & Responsibilities
Respond to customer inquiries via phone, email, chat or in person in a friendly and professional manner
Research and address complaints, escalating issues as needed
Maintain accurate records of customer interactions, transactions, comments, and feedback
Help in managing and updating customer service databases or CRM tools
Support other teams (sales, shipping, product) to ensure customer requests are fulfilled promptly
Contribute to development and maintenance of customer service policies and procedures
Attend training sessions; keep up with product/service knowledge to be a resource for customers
Qualifications: Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree preferred for some roles
Excellent verbal and written communication skills
Strong problem-solving skills and patience
Good organizational and multitasking ability
Additional Information
Benefits
Competitive salary: $60,000 – $65,000 annually.
Professional development and growth opportunities.
Collaborative and supportive work environment.
Opportunity to develop key communication and organizational skills.
Full-time, on-site position in Austin, TX.
Location:
New Orleans, LA
Reports To:
Customer Service Manager
Job Type:
Full-time
Summary
The Customer Service Assistant supports the customer service team by handling a variety of clerical, communication, and administrative tasks. The goal is to ensure customers receive timely, accurate, and courteous assistance, thereby maintaining high satisfaction and loyalty.
Key Duties & Responsibilities
Respond to customer inquiries via phone, email, chat or in person in a friendly and professional manner
Research and address complaints, escalating issues as needed
Maintain accurate records of customer interactions, transactions, comments, and feedback
Help in managing and updating customer service databases or CRM tools
Support other teams (sales, shipping, product) to ensure customer requests are fulfilled promptly
Contribute to development and maintenance of customer service policies and procedures
Attend training sessions; keep up with product/service knowledge to be a resource for customers
Qualifications: Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree preferred for some roles
Excellent verbal and written communication skills
Strong problem-solving skills and patience
Good organizational and multitasking ability
Additional Information
Benefits
Competitive salary: $60,000 – $65,000 annually.
Professional development and growth opportunities.
Collaborative and supportive work environment.
Opportunity to develop key communication and organizational skills.
Full-time, on-site position in Austin, TX.