Trova
Job Description
Job Description
Middle Shift Customer Service Representative Position Overview: We’re seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Representative. This role involves providing prompt, empathetic support while handling inquiries, orders, and issues across multiple communication channels. Location:
Elgin, IL
Schedule:
11 am-7 pm (Training on a 1st shift)
Pay rate:
$18/hr Duties:
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy - Process orders, handle modifications, and resolve complaints efficiently - Maintain accurate and detailed records of all customer interactions - Escalate complex issues to appropriate teams when needed - Collaborate with colleagues to continuously improve service quality - Build product knowledge and contribute to process enhancements - Perform additional duties as assigned Requirements:
- Proficiency with computers, dual monitors, and learning new software quickly - Minimum typing speed of 45 WPM - Excellent communication and active listening skills - Strong organizational skills with keen attention to detail - Ability to remain calm and professional in fast-paced, high-pressure situations - Patience and professionalism when resolving customer concerns Contact Information
To be considered for this opportunity, please reach out to Trova Advisory Group by sending an email to
msosnowska@gotrova.com
with your resume, the position you are applying for, and a brief introduction.
When contacting us, please ask for the hiring team to ensure your application is directed to the right person. We look forward to hearing from you! About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.
Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.
We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com Include the nature of your request and your contact information, and we will be happy to assist you.
Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.
Job Description
Middle Shift Customer Service Representative Position Overview: We’re seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Representative. This role involves providing prompt, empathetic support while handling inquiries, orders, and issues across multiple communication channels. Location:
Elgin, IL
Schedule:
11 am-7 pm (Training on a 1st shift)
Pay rate:
$18/hr Duties:
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy - Process orders, handle modifications, and resolve complaints efficiently - Maintain accurate and detailed records of all customer interactions - Escalate complex issues to appropriate teams when needed - Collaborate with colleagues to continuously improve service quality - Build product knowledge and contribute to process enhancements - Perform additional duties as assigned Requirements:
- Proficiency with computers, dual monitors, and learning new software quickly - Minimum typing speed of 45 WPM - Excellent communication and active listening skills - Strong organizational skills with keen attention to detail - Ability to remain calm and professional in fast-paced, high-pressure situations - Patience and professionalism when resolving customer concerns Contact Information
To be considered for this opportunity, please reach out to Trova Advisory Group by sending an email to
msosnowska@gotrova.com
with your resume, the position you are applying for, and a brief introduction.
When contacting us, please ask for the hiring team to ensure your application is directed to the right person. We look forward to hearing from you! About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.
Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.
We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com Include the nature of your request and your contact information, and we will be happy to assist you.
Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.