Ledgent Technology is hiring: IT Support Specialist II in Hillsboro

Base pay range

$35.00/hr - $40.00/hr

Direct message the job poster from Ledgent Technology

Overview

Job Title: Technical Support Specialist (Tier 2)
Location: Hillsboro, OR (On-site)
Type: Contract-to-Hire
Compensation: $70,000 - $80,000 annually upon conversion
Schedule: Monday-Friday, 8:00 AM - 5:00 PM

About the Role

We are seeking a Tier 2 Technical Support Specialist to join our client\'s IT team in Hillsboro. This is a hands-on role supporting a Windows-based environment with responsibilities spanning imaging, scripting, troubleshooting, and system maintenance. The ideal candidate is detail-oriented, collaborative, and eager to keep systems running efficiently.

Responsibilities

• Provide Tier 2 desktop and technical support for hardware, software, and networking issues.
• Manage bare-metal imaging and deployment of Windows systems.
• Write and maintain automation scripts using PowerShell (Bash is a plus).
• Support server-related tasks including restoring files, adjusting permissions, and applying patches.
• Keep systems current with updates, patches, and security configurations.
• Manage inventory and ensure accurate tracking of IT assets.
• Maintain accurate and up-to-date records in the Help Spot ticketing system.
• Collaborate with cross-functional teams including BSA, Data Analysts, and Network Engineer.

Qualifications & Skills

• 5+ years of IT support experience with strong Tier 2 technical skills.
• Proficiency with:
  - Active Directory (user/group management, permissions)
  - PowerShell scripting
  - Experience with bare-metal imaging and system deployment.

Nice to Have

• Experience with Excel for advanced formulas, data manipulation, and reporting.
• Strong technical writing/documentation skills.
• Familiarity with Bash scripting.
• You\'ll work closely with: 1 BSA, 2 Data Analysts, 1 Network Engineer, 2 Tech Support team members (Tier 3 available for escalation); 320 employees supported across Oregon.
• Active ERP operations and HR implementations underway (expected to last another 1-2 years).

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.

Notes

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Technology, Information and Media

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