Sibelco Group is hiring: Customer Service Manager in Houston

Overview

Join to apply for the Customer Service Manager role at Sibelco Group.

Location: Houston HQ Office

At Sibelco, we advance life through materials. For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries such as glass, ceramics, construction, coatings, polymers, and water purification. We’re committed to sustainability, innovation, and empowering people to thrive and make a meaningful impact.

Are We the Perfect Match? We believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision and are seeking a company that aligns with their aspirations. Together, we can shape the future.

Responsibilities

• Lead and manage the cluster’s Customer Service team, fostering a culture of performance, development, and engagement.
• Implement and oversee customer experience standards while coaching and developing talent within the Customer Services team.
• Drive continuous improvement in service delivery through collaboration with Sales, Supply Chain, and Production teams.

What You Bring To The Table

• Bachelor’s degree in Business Administration, Economics, Logistics, or related field.
• Minimum 5 years of experience in customer services or logistics in an international environment.
• At least 2 years of experience in people management.
• Proficiency in English (verbal and written); additional languages are a plus.

Benefits

• Medical Insurance
• Prescription Drug Benefits
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Critical Illness Insurance
• 401(k) Retirement Savings Plan

Sibelco is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How To Apply

Follow us on LinkedIn, Instagram, X/Twitter and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industry: Mining

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