Medicare Call Center Representative Job at TEKsystems in Phoenix

life insurance, sick time, 401(k), retirement plan

United States, Arizona, Phoenix

Overview

Customer service representative working in a call center environment. Handles inbound calls and some follow-up calls. Answers calls and questions on prior authorization, general questions and some confidential information. Emphasizes great customer service with high attention to detail and accurate data entry. Performance measured on quality and accuracy with call volume varying by complexity.

Responsibilities

• Handle inbound calls and some follow-up calls in a call center setting.
• Answer questions on prior authorization, general inquiries, and some confidential information.
• Enter information accurately and use multiple systems/programs to track information and communicate with customers.

Qualifications

• 1 year of call center experience within recent employment; high-volume call center experience preferred within the last 2-3 years.
• Typing at least 30 WPM.
• Computer literacy and ability to navigate multiple systems.
• Ability to pass required tests: Typing (30 WPM, one-space version) and Call Center - Telephone Skills (minimum 75%).
• No jumpy resumes; stable tenure in previous roles.

Experience Level

Entry Level

Pay and Benefits

• Pay range: $21.00 per hour.
• Eligibility for benefits may depend on job classification and length of employment.
• Benefits, if eligible, may include: Medical, dental & vision; Critical illness, accident & hospital coverage; 401(k) Retirement Plan with pre-tax and Roth options; Life Insurance (voluntary for employee and dependents); Short and long-term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Paid Time Off (PTO/Vacation/Sick Leave).

Workplace Type

Fully onsite position in Phoenix, AZ.

Application

This position is anticipated to close on Sep 25, 2025. Apply via the employer’s website when the posting is active. This summary reflects general information about the position and is not a promise of employment.