Complete
Join to apply for the
Customer Success Lead
role at
Complete Join to apply for the
Customer Success Lead
role at
Complete This range is provided by Complete. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$100,000.00/yr - $140,000.00/yr About Complete
Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs ), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. About Complete
Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs ), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices.
We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well.
About the Role \ We’re looking for a creative, customer-focused
Customer Success Manager
who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you’ll collaborate with customers to maximize their success using Complete’s compensation tools, ensuring they achieve their goals and see measurable outcomes.
Responsibilities
Build and maintain strong relationships with midmarket customers ( Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete. Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs. Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices. Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings. Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community. Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete’s solutions. Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives.
Qualifications
Passionate about helping customers succeed and thrive in fast-paced, dynamic environments. Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position. 3+ years of experience in the tech industry, preferably at a startup. Exceptional communication and organizational skills, with a proactive, problem-solving mindset. Prior experience working with Product is a plus. Strong ability to manage competing priorities while staying metrics-driven and goal-focused. Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction. Bonus: Experience helping customers adopt new tools or processes. Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed. Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."
About the Interview Process \ Our process is designed to be efficient and mutually insightful:
[15 min] Intro call with CEO, Rani Mavram. [30 min] Take-home assignment. [60 min] Onsite interview (product, values, and role-specific discussions).
For remote candidates, we may include an additional culture/fit call on an as-needed basis.
Technology Stack \ While this is not a technical role, you’ll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus.
Join us at Complete and help us make compensation transparency a reality for companies and their employees! Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Human Resources Services Referrals increase your chances of interviewing at Complete by 2x Sign in to set job alerts for “Customer Success Lead” roles.
San Francisco, CA $300,000.00-$355,000.00 2 weeks ago San Francisco, CA $80,000.00-$120,000.00 8 months ago Customer Success Manager - San Francisco based
San Mateo, CA $112,000.00-$161,000.00 5 days ago San Francisco, CA $120,000.00-$160,000.00 2 weeks ago Enterprise Customer Success Manager, AMER
San Mateo, CA $112,000.00-$161,000.00 5 days ago San Francisco, CA $100,100.00-$180,000.00 2 weeks ago San Francisco, CA $350,000.00-$420,000.00 2 weeks ago San Francisco, CA $120,000.00-$160,000.00 3 days ago San Francisco, CA $120,000.00-$160,000.00 5 days ago San Mateo, CA $130,000.00-$175,000.00 2 weeks ago San Francisco, CA $65,000.00-$80,000.00 2 weeks ago San Francisco, CA $180,000.00-$230,000.00 3 months ago San Francisco, CA $123,100.00-$154,200.00 9 hours ago San Francisco, CA $60,000.00-$75,000.00 18 hours ago San Francisco, CA $160,000.00-$200,000.00 1 month ago San Francisco, CA $111,200.00-$120,000.00 6 days ago San Francisco, CA $105,000.00-$120,000.00 2 weeks ago San Francisco, CA $240,000.00-$300,000.00 4 days ago San Francisco, CA $130,000.00-$200,000.00 3 weeks ago San Francisco, CA $100,000.00-$160,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Success Lead
role at
Complete Join to apply for the
Customer Success Lead
role at
Complete This range is provided by Complete. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$100,000.00/yr - $140,000.00/yr About Complete
Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs ), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. About Complete
Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs ), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices.
We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well.
About the Role \ We’re looking for a creative, customer-focused
Customer Success Manager
who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you’ll collaborate with customers to maximize their success using Complete’s compensation tools, ensuring they achieve their goals and see measurable outcomes.
Responsibilities
Build and maintain strong relationships with midmarket customers ( Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete. Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs. Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices. Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings. Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community. Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete’s solutions. Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives.
Qualifications
Passionate about helping customers succeed and thrive in fast-paced, dynamic environments. Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position. 3+ years of experience in the tech industry, preferably at a startup. Exceptional communication and organizational skills, with a proactive, problem-solving mindset. Prior experience working with Product is a plus. Strong ability to manage competing priorities while staying metrics-driven and goal-focused. Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction. Bonus: Experience helping customers adopt new tools or processes. Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed. Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."
About the Interview Process \ Our process is designed to be efficient and mutually insightful:
[15 min] Intro call with CEO, Rani Mavram. [30 min] Take-home assignment. [60 min] Onsite interview (product, values, and role-specific discussions).
For remote candidates, we may include an additional culture/fit call on an as-needed basis.
Technology Stack \ While this is not a technical role, you’ll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus.
Join us at Complete and help us make compensation transparency a reality for companies and their employees! Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Human Resources Services Referrals increase your chances of interviewing at Complete by 2x Sign in to set job alerts for “Customer Success Lead” roles.
San Francisco, CA $300,000.00-$355,000.00 2 weeks ago San Francisco, CA $80,000.00-$120,000.00 8 months ago Customer Success Manager - San Francisco based
San Mateo, CA $112,000.00-$161,000.00 5 days ago San Francisco, CA $120,000.00-$160,000.00 2 weeks ago Enterprise Customer Success Manager, AMER
San Mateo, CA $112,000.00-$161,000.00 5 days ago San Francisco, CA $100,100.00-$180,000.00 2 weeks ago San Francisco, CA $350,000.00-$420,000.00 2 weeks ago San Francisco, CA $120,000.00-$160,000.00 3 days ago San Francisco, CA $120,000.00-$160,000.00 5 days ago San Mateo, CA $130,000.00-$175,000.00 2 weeks ago San Francisco, CA $65,000.00-$80,000.00 2 weeks ago San Francisco, CA $180,000.00-$230,000.00 3 months ago San Francisco, CA $123,100.00-$154,200.00 9 hours ago San Francisco, CA $60,000.00-$75,000.00 18 hours ago San Francisco, CA $160,000.00-$200,000.00 1 month ago San Francisco, CA $111,200.00-$120,000.00 6 days ago San Francisco, CA $105,000.00-$120,000.00 2 weeks ago San Francisco, CA $240,000.00-$300,000.00 4 days ago San Francisco, CA $130,000.00-$200,000.00 3 weeks ago San Francisco, CA $100,000.00-$160,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr