Seasonal Alterations Specialist Job at David's Bridal in Fayetteville

Overview

Join to apply for the Seasonal Alterations Specialist role at David's Bridal.

Responsibilities

• Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service.
• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations; promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience and a high standard of dress that complies with the Dress Code Policy.
• Greet and escort all alterations customers to and from alterations appointments.
• Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Respond promptly to all customer questions by providing product and service information.
• Build long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
• Maintain inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.
• Ensure that alteration pricing is at company standards.
• Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues in a swift and effective manner that complies with company guidelines.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Maintain the alterations room so that it is consistently clean and well-organized.
• Performs duties and tasks as assigned by store management.

Qualifications

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.
• Prior experience with computerized POS (Point of Sale) system is a plus.

Seasonal Benefits

• Flexible schedules
• 40% merchandise discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Additional terms and conditions apply.

Company & Inclusion

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer: The preceding job description highlights the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required. The starting rate of pay offered will vary based on factors including position, location, training, and experience; compensation decisions are dependent upon the details and circumstances of each position and candidate.