Glacier Bancorp, Inc. is hiring: CRP Hardware Asset Manager in Missoula

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About The Role

The ServiceNow Hardware Asset Manager is responsible for managing and configuring the Hardware Asset Management Pro (HAM Pro) module within the ServiceNow platform, overseeing the entire lifecycle of hardware assets, including procurement, deployment, maintenance, and disposal, by utilizing the advanced features of HAM Pro to track asset details, generate reports, and ensure compliance with company policies.

Duties and Responsibilities

• Create and maintain accurate records of hardware assets within ServiceNow, including details like serial numbers, purchase dates, asset tags, and location
• Manage the asset lifecycle from procurement to disposal, including tracking deliveries, and coordinating decommissioning
• Configuration and Administration
  • Configure HAM Pro settings including custom fields, workflows, and business rules to align with specific organizational requirements
  • Set up asset categorization and tagging for efficient reporting and analysis
  • Manage user access and roles within HAM Pro to ensure data security and integrity
• Reporting and Analysis
• Generate reports on asset utilization, maintenance costs, and compliance status
• Analyze asset data to identify trends and potential costs savings opportunities
• Create dashboards to visualize key asset metrics for stakeholders
• Integration with other systems
• Integrate HAM Pro with other ServiceNow modules like Incident Management and CMDB to provide a holistic view of IT assets
• Establish data synchronization with external systems like procurement tools or accounting systems
• Collaboration and Support
• Work closely with IT teams to ensure accurate asset data collection and maintenance
• Provide training and support to users on HAM Pro functionalities
• Troubleshoot issues related to asset management within ServiceNow
• Other Activities
• Review previous night’s Discovery schedules for diagnosable errors
• Work with the Discovery team on any errors related to discovery of Hardware
• Review any error logs, if applicable, from other data integrations (procurement etc.)
• Administer user access to FedEx, UPS, Staples and Strive accounts in coordination with the Corporate Operations Specialists
• Conduct physical inventory of IT assets quarterly and work with the financial department as needed to finalize the inventory results
• Responsible for the organization and efficiency of the shipping and receiving functions for the IT department, which includes maintaining adequate materials for tracking details and maintenance of the shipping room
• Review Service Level Agreements (SLAs) on new hardware deployment for onboards / reclamation of hardware for offboards
• Preparation of trend reporting on SLAs and discussion with staff and stakeholders on any issues or under-performance
• Review of disposed assets to ensure they are properly managed in the system

Frequency

• Monthly: Meet with peers across the enterprise to review major incidents or planned feature updates, prepare for audits, review requests for enhanced feature functionality, and ensure disposal regulations are met with proper documentation
• Yearly: Review version release notes, identify HAM changes, discuss upgrades or new functionality with stakeholders, and plan communications to increase awareness of IT Asset Management for Hardware

Qualifications

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Required: Associate Degree — a two-year college degree or equivalent

Experience

• Required: 3 years administrative experience
• Required: 1 year experience in shipping and receiving
• Preferred: 1 year experience in an IT support position
• Equivalent combination of relevant education and work experience may be considered

Licensure/Certification

• Required within 6 months of hire: ServiceNow CSA-Certified System Administrator
• Required within 6 months of hire: ServiceNow Hardware Asset Management Fundamentals
• Preferred: ITIL 4 Foundations, IAITAM certifications (CAMP, CHAMP, CITAM)

Skills and Abilities

• Courteous and tactful with customers and colleagues
• Intermediate MS Excel and proficiency with MS Office
• Effective writing and communication skills
• Highly motivated, disciplined, and service-oriented
• Strong organizational, customer service, communication and decision-making skills
• Regular, reliable, and timely attendance

Working Conditions

Environment: Indoor, climate-controlled shared work area. Moderate noise. Light lifting up to 25 pounds. Up to 10% travel required. Ability to drive and have proper licensing.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent on experience and location. Benefits include medical, dental, vision, life insurance, health savings account option, EAP, 401(k) and profit-sharing, disability coverage, education/training benefits, and discounts. PTO and holidays are offered per policy. Glacier Bancorp is an Equal Opportunity Employer; visa sponsorship is not available. No recruiters or unsolicited agency referrals.

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.