CRP Hardware Asset Manager - Missoula Job at Make Choteau Home in Missoula

About The Role

The ServiceNow Hardware Asset Manager is responsible for managing and configuring the Hardware Asset Management Pro (HAM Pro) module within the ServiceNow platform, overseeing the entire lifecycle of hardware assets, including procurement, deployment, maintenance, and disposal, by utilizing the advanced features of HAM Pro to track asset details, generate reports, and ensure compliance with company policies.

This is a Corporate position that is located in Missoula, MT.

The entry-rate for this position is $21.42 + / hour (All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.)

Duties and Responsibilities

Asset Lifecycle Management

• Create and maintain accurate records of hardware assets within ServiceNow, including details like serial numbers, purchase dates, asset tags, and location
• Manage the asset lifecycle from procurement to disposal, including tracking deliveries, and coordinating decommissioning
• Configuration and Administration
  • Configure HAM Pro settings including custom fields, workflows, and business rules to align with specific organizational requirements
  • Set up asset categorization and tagging for efficient reporting and analysis
  • Manage user access and roles within HAM Pro to ensure data security and integrity
• Reporting and Analysis
  • Generate reports on asset utilization, maintenance costs, and compliance status
  • Analyze asset data to identify trends and potential costs savings opportunities
  • Create dashboards to visualize key asset metrics for stakeholders
• Integration with other systems
  • Integrate HAM Pro with other ServiceNow modules like Incident Management and CMDB to provide a holistic view of IT assets.
  • Establish data synchronization with external systems like procurement tools or accounting systems.
• Collaboration and Support
  • Work closely with IT teams to ensure accurate asset data collection and maintenance
  • Provide training and support to users on HAM Pro functionalities
  • Troubleshoot issues related to asset management within ServiceNow
• Other Activities
  • Review previous night’s Discovery schedules for diagnosable errors
  • Work with the Discovery team on any errors related to discovery of Hardware
  • Review any error logs, if applicable, from other data integrations (procurement etc.)
  • Administer user access to the FedEx, UPS, Staples and Strive accounts in coordination with the Corporate Operations Specialists.
  • Conduct physical inventory of IT assets quarterly and work with the financial department as needed to finalize the inventory results
  • Responsible for the organization and efficiency of the shipping and receiving functions for the IT department, which includes maintaining adequate materials for tracking details and maintenance of the shipping room.
  • Review Service Level Agreements (SLAs) on new hardware deployment for onboards / reclamation of hardware for offboards
    • Preparation of trend reporting on SLAs and discussion with both staff and key stakeholders on any issues or under-performance
    • Review of disposed assets to ensure they are properly managed in the system

Monthly

• Meet with peers across the enterprise to review major Incidents or planned feature updates that impact other areas
• Prepare for any known upcoming audits
• Review any requests for enhanced feature functionality and prioritize accordingly
• Ensure disposal regulations are met, disposal properly executed, and documentation maintained so that organizational data are secure, disposition choices are monitored and evaluated, software harvested, and disposition vendors audited

Yearly

• Review of new version release notes (every 6 months)
• Identify and document changes to HAM functionality to help Process Owner understand impact (positive/negative) to implementation
• Discuss with stakeholders (platform teams, cost center owners) upcoming upgrades or new functionality
• Review and plan new communication plans to increase employee awareness of IT Asset Management for Hardware
• Review HAM Maturity Journey
• Participate with other Software Asset Managers in the community forums
• Participate in local user groups and Knowledge events to expand ITOM knowledge

About You

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Required/Preferred — Associate Degree: A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.

Experience

• Required — 3 years; Administrative experience.
• Required — 1 year; Experience of shipping and receiving.
• Preferred — 1 year; Experience in an IT support position.

Would an equivalent combination of relevant education and work experience be considered? Yes

License/Certification

• Required within 6 months of hire — ServiceNow CSA-Certified System Administrator
• Required within 6 months of hire — ServiceNow Hardware Asset Management Fundamentals
• Preferred — ITIL 4 Foundations
• Preferred — IAITAM Certifications (CAMP, CHAMP, CITAM)

Required Skills and Abilities

• Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization.
• Intermediate MS Excel and proficiency with all MS Office applications.
• Possess effective writing and communication skills.
• Highly motivated and disciplined with positive, service oriented attitude.
• Strong organizational, customer service, communication and decision-making skills.
• Employee must be capable of regular, reliable, and timely attendance

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Travel: Up to 10% travel required: 2 days/month by automobile, etc.; Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Physical Activities: See detailed descriptions below. Replaced by summarized expectations for brevity.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes medical, dental, vision, life insurance, health savings account option, EAP, health rewards, retirement plan (401(k) and Profit-Sharing), disability benefits, education benefits, and discounts. PTO and holidays details are included in our policy. Some locations offer state holiday pay. Visit our website for more details.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.