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Belcan LLC

Belcan LLC is hiring: Hardware Installation Technician II in Colorado Springs

Belcan LLC, Colorado Springs, CO, United States, 80509

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Job Summary:

A Hardware Installation Tech II job in Rockville, MD is currently available through Belcan at one of our key government clients. To be considered for this role, you will have a Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master's degree.

In this role you will be responsible for assisting customers that are experiencing IT related issues at the NRC headquarters located at 11545 Rockville Pike, Rockville Maryland 20852. This position is on site, and remote work is not an option.

Job Duties:

  1. Providing Tier I & II IT support to end users, troubleshooting and deskside support to federal and contract employees in a Windows environment.
  2. Strong communication (written and verbal) and organization skills.
  3. Customer service focused, able to work in a fast-paced environment under minimal supervision.
  4. Identify, troubleshoot, and resolve any hardware, software or other technical issues.
  5. Providing phone and in-person support to users for various systems, including e-mail, user account administration, active directory, standard desktop images and applications.
  6. Serving as the point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  7. Follows instructions and pre-established guidelines to perform the functions of the job.
  8. Works independently and under immediate supervision.

Required Qualifications:

  1. Must be able to obtain and maintain an NRC Public Trust clearance with the client before any work can be started.
  2. 4+ years of experience in a Windows environment provisioning, deploying, and troubleshooting.
  3. Proficient troubleshooting skills and ability to resolve issues efficiently and effectively while minimizing the downtime to end users.
  4. Able to professionally and effectively communicate with a dynamic customer base, in a high-paced Headquarters environment.
  5. Supporting PC's/Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Word, Office, PowerPoint or any other deployed software.
  6. Resolving problems through customer education, training and direct assistance.

Preferred Qualifications & Skills:

  1. ServiceNow Certification
  2. Possess at least one of the following certifications: A+, Net+, Sec+
  3. Possess an ITIL v4 Foundation's certification

Compensation:

We provide a competitive pay and benefits package. This position is offering a hourly rate of $27.00-$28.00/hour. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

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