CACI International Inc. is hiring: ServiceNow Hardware Asset Management Develope

ServiceNow Hardware Asset Management Developer

Location: Remote (Any State), Virginia, United States

The ServiceNow Hardware Asset Management (HAM) Developer will design, develop, implement, and maintain our ServiceNow HAM capability and its integrations to manage hardware assets throughout their lifecycle. You will work with IT Asset Management, Operations, Procurement, and other stakeholders to optimize processes and drive value from asset data.

Responsibilities

• Development & Configuration: Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management.
• Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.
• Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.
• Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes.
• Integration: Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools using REST/SOAP APIs, MID Servers, and data sources.
• Process Improvement & Automation: Collaborate with ITAM and other stakeholders to translate requirements into technical solutions and improve HAM processes; identify opportunities for automation to increase efficiency.
• Support & Maintenance: Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations; perform health checks and apply platform upgrades or patches as needed.
• Documentation & Best Practices: Create and maintain technical documentation, adhere to ServiceNow best practices, coding standards, and security guidelines; participate in code reviews.

Qualifications

Required:

• 10+ years of relevant experience (Bachelor’s Degree in a relevant field may be substituted for 5 years of relevant experience).
• Active Secret clearance
• Proven expertise in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer.
• In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules.
• Demonstrable experience with ServiceNow HAM implementation and configuration.
• Proficiency in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers.
• Experience with Service Portal development.
• Solid understanding of IT Asset Management (ITAM) principles and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal).
• Familiarity with asset discovery methods and tools.

Desired:

• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent verbal and written communication skills, with the ability to translate technical concepts to non-technical stakeholders.
• ServiceNow CAD, CIS-ITAM, and CSA certifications (or equivalents).
• ITIL v3 or ITIL 4 Foundation certification.
• Experience with other ServiceNow modules like Discovery, Service Mapping, etc.
• Experience with data migrations into ServiceNow.
• Experience working in an Agile/Scrum development environment.

What You Can Expect

A culture of integrity and trust; a focus on continuous growth; and opportunities to contribute to national security missions within a flexible, learning-focused environment.

At CACI, we value character and innovation, offer autonomy with flexible time off, robust learning resources, comprehensive benefits, and opportunities to advance your career.