Melrose Wakefield Hospital is hiring: Medical Secretary - Weight and Wellness -

Hours

Hours: 40 hours a week. Monday-Friday, 8:30am-5pm

Location: 91 Montvale Ave, suite 208, Stoneham, MA 02180

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. It includes general administration duties such as producing documents, collecting, recording, sorting and filing information, handling mail, preparing routine reports, making travel arrangements, arranging appointments, responding to inquiries, data entry, and operating office equipment. The role is an organizational support or clerical role that focuses on daily business activities and delivering support services under supervision. It is an experienced level role that requires basic knowledge of procedures and tools obtained through work experience, with supervision and possible deviation from standard procedures as needed.

Minimum Qualifications

• 1. High School diploma or equivalent.
• 2. One (1) year of experience in a healthcare setting including staffing and scheduling.

Preferred Qualifications

• 1. Associate's or Bachelor's degree.
• 2. Three (3) years of experience in a healthcare setting including staffing and scheduling.
• 3. Medical transcription experience.

Duties and Responsibilities

The duties and responsibilities listed below describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Handles routine administrative duties for the Medical Office.
2. Verifies insurance on every registration and educates patients on their insurance status.
3. Completes prior insurance authorizations and pre-certifications for patient procedures.
4. Communicates with patients regarding their financial responsibilities for procedures and discusses any bad debt or collection history.
5. Secures monies collected during shift and posts collections to each patient account with precision.
6. Schedules appointments for physician visits, diagnostic procedures, tests and preventative visits in accordance with established guidelines.
7. Sets up and maintains office records, patient and office files, periodically reviewing for accuracy and updating information.
8. Obtains insurance billing information from patients and keeps abreast of participating insurances.
9. Acts as a receptionist by greeting and directing patients, visitors and vendors. Maintains a professional attitude and a welcoming environment.
10. Receives all transcription, lab correspondence and other documentation pertaining to patients and routes appropriately according to office policies and procedures.
11. Manages all patient tasks including scheduling follow-up appointments.
12. Orders office supplies and maintains appropriate levels of supplies; assist in care and maintenance of equipment.
13. Registers patients in Practice Management System.
14. Retrieves medical necessity documentation, ICD-10 codes and CPT codes and submits them for insurance review.
15. Communicates with patient, physician, and insurance company on all authorizations and their status.
16. Determines costs of procedures via order entry or charge reference manual.
17. Assesses each patient on financial and insurance status and educates them about coverage options and financial assistance or payment processes.
18. Collects payment due for procedures or office visits and provides change and/or receipt to patient.
19. Runs money journal at the end of shift and ensures balance between postings and collections.
20. Turns in monies to the assigned cashier/accountant.
21. Provides patient education regarding the guidelines of the office.

Physical Requirements

• Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.
• May be exposed to dust and other typical office-like discomforts.
• Manual dexterity for computer keyboard operation.
• Ability to see computer screen and read reports.
• Ability to hear instructions from physicians and other clinical or nursing staff.

Skills & Abilities

• Computer literacy including word processing programs and electronic spreadsheets; ability to learn new applications.
• Excellent interpersonal and customer service skills, including telephone skills.
• High degree of tact due to frequent interaction with patients, physicians, and insurance companies.
• Strong business skills, including understanding of healthcare expenses, billing, revenue, and reimbursement models and how they affect business plans.
• Ability to develop recommendations based on analysis and lead teams toward decisions.
• Excellent organizational skills with attention to detail.
• Knowledge of medical terminology.
• Ability to work independently with minimal supervision in routine matters.
• Self-motivated and able to prioritize work and adapt to flexible assignments.