Dental Office Assistant Job at Heartland Dental in Mulberry

Overview

Join to apply for the Dental Office Assistant role at Heartland Dental. Imperial Lakes Dental Care, Mulberry FL, is looking for a Business Assistant to join our team. Address: 2110 Shepherd Road, Mulberry FL 33860. Work Schedule – No Weekends. Monday through Friday 7:30am-5:30pm (1 hr lunch); Friday 7:30am-4:30pm.

Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership where patients come first and continuous learning is encouraged. The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. Heartland Dental was recognized by Newsweek in 2024 for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI for job-related tasks; regular HIPAA training is required; protect PHI and maintain data safeguards

Preferred Experience

• 1+ year of experience in a dental or medical setting
• 1+ year of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Occasional virtual or in-person training sessions
• A tuberculosis (TB) test is required for all new hires in dental office positions; test will be arranged during pre-employment (Not applicable in FL & TN)

About Heartland Dental

Heartland Dental is the nation\u2019s largest dental support organization, providing non-clinical administrative support to more than 3,000 supported doctors across 39 states and the District of Columbia. Each supported office is unique to its community. Heartland Dental is committed to diversity and inclusion.

Employment type

• Full-time

Job function

• Administrative