Office Assistant - Bellport Job at NYU Langone Health System in Village of Bellp

Overview

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center offering diagnostic and therapeutic care across specialties. A major regional healthcare resource with a commitment to medical education and research, we provide inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values to support faculty, staff, and students of all identities.

Learn more about NYU Langone Hospital-Long Island and interact with us on social media.

Position Summary

We have an exciting opportunity to join our team as an Office Assistant - Bellport. In this role, the successful candidate will provide basic front-desk support for clinical intake operations and may be responsible for pre-authorizations and certifications with the exception of surgical procedures.

Job Responsibilities

• Performs other duties as assigned
• Provides reception assistance (greet patients, answer calls, direct inquiries to the appropriate person, screen telephone callers professionally, schedule routine appointments and follow-ups that do not require or have already been pre-authorized, refer inquiries regarding pre-authorizations/certifications to the appropriate person, collect and complete patient-related documents, assist patients in enrolling in Patient Secure if necessary, confirm patient appointments daily and maintain scheduling to ensure no gaps)
• Responsible for patient check-in and check-out, gathering demographic data, obtaining insurance information, verifying eligibility electronically, collecting signatures on patient documents, and following up to gather missing data to complete the intake process
• Collect co-pays and other balances owed; scan documents into the intake system; monitor intake work queue for timely completion
• May be responsible for pre-authorizations and certifications (non-surgical procedures); ensure accurate procedure and diagnosis coding in the pre-certification process and validate information with physicians as appropriate
• Assist patients with questions regarding insurance coverage; refer financial matter inquiries to the appropriate business office contact based on established criteria
• Maintain professional relationships with physicians, nurses, and office/clinical staff; type routine materials and ensure accuracy and proper formatting
• Answer patient questions to support understanding and satisfaction; maintain confidentiality of privileged information
• Maintain and organize files; manage document distribution, signed forms, and secure signatures according to departmental procedures; handle faxing and space cleanliness; restock supplies and notify supervisor of shortages
• May assist, provide guidance, and/or train staff with completing intake-related duties

Minimum Qualifications

High School diploma or equivalent. Excellent organizational, interpersonal, verbal and written communication skills, strong customer service, and ability to multitask in a team environment. Knowledge of Microsoft Office, database and internet applications. Light, accurate keyboarding skills.

Preferred Qualifications

6 months physician practice office experience. Knowledge of medical terminology and EPIC Ambulatory.

Qualified candidates must be able to effectively communicate with all levels of the organization.

Additional Information

NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications are completed online. View Know Your Rights: Workplace discrimination is illegal.

Salary: NYU Langone Health provides a salary range to comply with New York state Salary Transparency laws. The stated range for this role is $54,164.99 - $54,165.00 annually. Actual salaries depend on factors including experience, education, and hospital need. This range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.