T-MOBILE USA, Inc. is hiring: Retail Wireless Consultant - Retail Sales in Brewe

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Job Overview: Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around our products and services, thrive in a fast-paced environment, and focus on understanding customer needs and delivering solutions. They are committed to providing a best-in-class customer experience while meeting performance targets in sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serving and selling to customers while delivering a best-in-class customer experience and building loyalty
• Consistently leverage digital tools in interactions and onboarding
• Complete training on the in-store experience, new skills and processes, and knowledge of systems
• Maximize time on shift by learning about wireless innovations and technology between customer interactions
• Partner with T-Mobile employees across channels, including business and customer service

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred

Knowledge, Skills and Abilities

• Customer Satisfaction: Advocate with the desire to connect meaningfully with customers while balancing experience and performance goals (Required)
• Team Building: Willingness to work with peers and store leaders, share best practices, and resolve customer issues (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel and Safety

• Travel Required: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Hourly Base Pay: $19.00
Annualized Incentive Target: $6,552

Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits and Additional Information

At T-Mobile, our benefits exemplify the spirit of One Team. Eligible benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and purchase plan; paid time off and holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually); paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D, accident, life, and disability insurance; and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. For details, see the official benefits site at www.t-mobilebenefits.com.

Never stop growing. As part of the T-Mobile team, you will be part of a culture that encourages career growth. By applying for this opportunity, you are living our values and investing in your career growth.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation, or harassment based on these factors is not tolerated. If you need reasonable accommodations at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is for accommodation requests only and cannot be used to apply for or inquire about other positions.