Night Auditor Job at Bridgeport Hotel Group LLC in Bridgeport

Overview

Job Title: Night Auditor

Department: Front Desk

Reports To: General Manager

FLSA Status: Non-Exempt

Position Summary: The Night Auditor provides outstanding guest service by assisting guests in any area necessary, answering telephones, making reservations, and checking guests in and out. Collect and record all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills, and perform the duties of a Front Desk Associate during the night audit shift. The Night Auditor is also responsible for acting as the Manager On Duty (MOD).

Responsibilities

• Keeping hotel financial records in order
• Verifying that all accounts are balanced and supported by documentation
• Checking guests in and out of the hotel
• Responding to guests’ needs, requests, and complaints
• Answering the phone and making reservations
• Summarizing each night’s operations and listing any follow up tasks for management
• Performing duties on a daily checklist
• Knowing all emergency procedures for hotel and guest safety
• Acting as the Manager on Duty (MOD) during hours when no MOD is available
• Complete knowledge of hotel operating policies and procedures
• Wash, dry, and fold laundry
• Set up, cook, and clean for daily guest breakfast

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
• Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
• Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
• Software Skills: Working knowledge of MS Office; knowledge of hotel management software (PMS).
• Certificates and Licenses: State Alcohol Server/Seller Training (If bar on property). Will be provided if hired.
• Supervisory Responsibilities: None

Benefits

• 401(k)
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The role routinely uses standard cleaning equipment found in hotel laundry rooms and standard kitchen equipment.
• Shifts may include days, evenings, overnights, weekends and holidays.
• Will work around chemicals and must be able to read labels and measure proper amounts of chemicals to be used in washing procedures.

Physical Demands

• Requires ordinary conversation, hearing, and visual acuity.
• Bend, squat, kneel, twist and reach repetitively.
• Stand, walk for prolonged periods (8 hours per day), and move about the office and hotel facilities as necessary.
• Performing this job regularly requires use of hands to finger, handle, or feel objects, tools or controls.
• Employee must occasionally lift and/or move up to 50 pounds.
• Employee must be able to climb several flights of stairs in case of emergency or if the property is not equipped with an elevator.